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Forum Index » Avaya Orchestration Designer » How to get Nuance to work with an OD 8.1 / EP 8.1 application   XML
 
Author Message
JNemani



Joined: 06/04/2017 10:03:12
Messages: 43
Offline

I've created a basic application in OD 8.1 that plays a single prompt with one TTS (Testing 1 2 3, Testing 1 2 3)
Publish the app to EP 8.1
Configure the app with Nuance and choose a voice from the voice talents available.
Call the extension and it says, "The system is experiencing technical difficulties"
Attached is a msg file that contains screenshots and more details.

Basically I'm looking for assistance with.
1. Based off various help files, It mentions installing Nuance NDM's (Nuance Dialogue Modules) for eclipse that allow you to develop apps.
Where do you acquire these NDM's?
2. Are they required to do a basic app that works with Nuance as I've described.
3. Tips on what I may be missing to make OD and EP work with Nuance is the goal of this thread.

Thanks for your time.
 Filename Nuance.msg [Disk] Download
 Description No description given
 Filesize 140 Kbytes
 Downloaded:  72 time(s)

WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3881
Offline

1. Based off various help files, It mentions installing Nuance NDM's (Nuance Dialogue Modules) for eclipse that allow you to develop apps.
Where do you acquire these NDM's?

This is provided by Nuance. You would add them as submodules to the OD flow to enhance the app you are developing.

2. Are they required to do a basic app that works with Nuance as I've described.

They are not required but they can save some work you have to do.

3. Tips on what I may be missing to make OD and EP work with Nuance is the goal of this thread.

The main thing is to configure EP on EPM to connect to Nuance ASR
massimo__croci



Joined: 31/01/2020 10:42:28
Messages: 103
Offline

Hi, a few links useful for ASR/TTS engines configuration on EP 8.1:

https://downloads.avaya.com/css/P8/documents/101075972

https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_experience_portal/support/faq/configuring_asr_tts_servers.gsp

Additionally, the Programmer's Reference containing good tips to design speech apps:

https://www.devconnectprogram.com/fileMedia/download/041ee56e-6dc1-4f22-a11e-7487c96bf302
JNemani



Joined: 06/04/2017 10:03:12
Messages: 43
Offline

Thank you both
 
 
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