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Hi Team,
I'm trying to find the POM completion code for the below scenario and didn't find any reference in the POM documentation. FYI, the campaign is agent based progressive campaign and it has setup to leave a voice message when customer didn't pick up the call. Can you help me with the queries. 1. Voice mail box is full : Since the customer VM box is full and campaign would not have left a voice message, I'm trying to find a different completion code apart from "Answer Machine". So that I can handle these customers differently in strategy (retry after sometime/report VM full etc). 2. Phone number is disconnected : If the customer phone number is disconnected/no longer in service, I'm trying to find a completion code to consume/generate report. When we directly dial the disconnected phone number, we are getting the message like "call can't be completed as dialed" and "the phone number has been disconnected". 3. Contact Strategy : What is the significance of min and max agent configuration in Pacing Parameters under Call node in Contact strategy. The documentation says the below description for Min and Max agent. Min Agents : Use to specify the minimum number of agents required for a task. You can specify any number between 0 and 9999. Max Agents : Use to specify the maximum number of agents required for a task. You can specify any number between 1 and 9999. Is it the minimum and maximum number of agents required to handle a single contact or to handle the complete campaign? Kindly help me with the above queries. |
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Looks like you are making progress developing your campaigns.
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__________________________ GLEN A. TAYLOR | Solutions Architect Interactive Northwest, Inc. |
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Yes. I'm making progress with my campaign and getting stuck/need input on how to handle the scenarios which I have asked.
Thank you so much for your detailed explanation and I really like the way you respond to the queries. I happened to test the voice mail box full and disconnected phone number scenario via POM campaign. I'm getting the completion code as either "Answer machine" or "Disconnected By User-CCA". Voice mail box full : I have tested 2 different service provider numbers and getting "Answer machine" as completion code for one service provider number and "Disconnected By User-CCA" as completion code for other service provider. Is the completion code based on the response from service provider? Any thoughts on this. Phone number disconnected : Similar to the voice mail box full testing, tested with 2 different service providers. Getting completion code as "Answer machine" for one number and "Disconnected By User-CCA" for other number. |