Please login or register to access secure site features.

Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms.

Sign in using DevConnect ID

Forgot password?

Trouble logging in?

Submit a ticket for Registration Support.

I have an SSO ID

sign in

Don't have a DevConnect or SSO ID ?

Create a DevConnect account or join the program.

register now
New DevConnect members must have forum permissions in order to post messages.
If the Reply and New Post buttons are not available to you, please request access using a General Support request ticket.
Forum Index » JTAPI » How to get forwarded call information by JTAPI programming   XML
Author Message

Joined: 07/07/2021 23:38:29
Messages: 12

I have two extensions.
Let's call them extension 1 and extension 2.
Extension 1 has a dial-in number that can be used to call an outside line.

In this environment, I make a call from an outside line to the dial-in number of extension 1.
Extension 1 receives the outside line and transfers the call from extension 1 to extension 2.
At this time, the JTAPI programming tries to get the call forwarding information from the number of extension 1, but it fails to get the call forwarding information from the AES server.
How can I get the call forwarding information with the number of extension 1?

Thankyou for your help in advance.

Joined: 20/06/2005 14:06:52
Messages: 883
Location: Thornton, CO

you say your application tries to query an extension for call forwarding info and the query fails

It would be helpful to provide a trace of the request and the error you get back from the g3trace log on AE Services to provide any meaningful guidance.

See this FAQ for details on logging for TSAPI (JTAPI is a java client side implementation of TSAPI on the server side).

Joined: 07/07/2021 23:38:29
Messages: 12

Thank you for your quick response.

Go to: