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Forum Index » JTAPI » How to get ACD queue waiting time ?   XML
 
Author Message
Sanjay1989



Joined: 19/09/2017 23:48:29
Messages: 21
Offline

Can you please tell us , How to get the ACD queue time from JTAPI>

Is this available or not in JTAPI and also please mention if can get it from call events ?

In ACD address got below exception,

Request: a_20060.getQueueWaitTime()
AddressFrame.getQueueWaitTime(): caught MethodNotSupportedException
Message: unsupported by implementation

This message was edited 1 time. Last update was at 06/10/2021 00:05:09

MartinFlynn



Joined: 30/11/2009 05:00:18
Messages: 1791
Offline

This information is not provided by JTAPI/TDAPI/DMCC. There is more information in the following thread:

https://www.devconnectprogram.com/forums/posts/list/242.page

An alternative way to get statistic information from Communication Manager, is to use DMCC and the VU Stat feature. There is more information in the thread:

https://www.devconnectprogram.com/forums/posts/list/23552.page

Martin
 
 
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