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Forum Index » Avaya Aura Contact Center APIs » Trying to implement a feature similar to MS teams conference dial in feature in Mobile App/Website   XML
Author Message

Joined: 04/02/2021 08:42:31
Messages: 5


We are trying to implement a MS teams meeting dial in feature in our .mobile App/website

on the bottom of each meeting invite, Teams has a dial in option. It has a TFN following by two commas followed by the unique number. When you call that number, it automatically dials you into the meeting without having to enter the meeting number into the dial pad.

For example: +1 123-456-7801,,123456789#

Requirement Description:

1) We are going to create something similar to the teams dial-in +1 123-456-7801,,123456789#
a) The phone number would be a new number created
b) The digits at the end would be unique identifier

2) On click, The number should route to experience portal

3) Once in the experience portal, call a REST service to get info based on the unique identifier passed when the number was dialed(in the example it would be 123456789)

4) Based on the info returned by the service, route to particular VDN

Please let us know, whether this feature can be implemented and how it can be implemented?

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