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Adeel.Aslam
Joined: Jul 26, 2015
Messages: 4
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Dear

I want to send attached data while make a call for customer, like transfer call to IVR with Unique ID and language selection; how i can achieve this.
JohnBiggs
Joined: Jun 20, 2005
Messages: 918
Location: Thornton, CO
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using TSAPI, JTAPI or DMCC, the application would put the current call on hold, and through the APIs do a MakeCall() and send UserToUser data with the MakeCall() request. That would allow a binary or ASCII application specified data packet to be sent with the call to the destination. That destination system would receive the UserToUser data, and extract the payload and utilize it.

Take a look at the makeCall parameters for the version of DMCC API that you are using (Java, .NET, XSD). The API should do most of the heavy lifting for you in terms of encapsulating the two payload types.

massimo__croci
Joined: Jan 31, 2020
Messages: 138
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Hi. On Avaya Experience Portal (AEP), you can pass User-to-User Interface (UUI) information in SIP headers to an application (CCXML/VXML) if it uses a SIP connection.

There are two main options

- Service Provider: AEP passes the UUI along as a single block to the application without interpreting data. So, in this case, the
application needs to handle the data on its own;

- Shared UUI: AEP parses the UUI into an array of IDs and their corresponding values. It then passes
the application both the fully encoded data and the parsed array with only the values still encoded. in This case, the data must
conform to the Avaya UUI specifications.

For details (incuding the Avaya UUI specs, how to retriere data, save values and some examples), take a look here:

https://documentation.avaya.com/bundle/AvayaAuraExperiencePortallibrary_r722/page/SIPUUISupport_1.html
https://documentation.avaya.com/bundle/AvayaAuraExperiencePortallibrary_r722/page/SIPUCIDSupport.html
https://documentation.avaya.com/bundle/AvayaAuraExperiencePortallibrary_r722/page/SIPUUISupportAppParms.html



Note: On AEP, "AAI" is the same of "UUI".
Adeel.Aslam
Joined: Jul 26, 2015
Messages: 4
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We are using DMCC API .Net SDK for Make call, but we are unable to identify how to set and send the attached data parameters
JohnBiggs
Joined: Jun 20, 2005
Messages: 918
Location: Thornton, CO
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please review this thread.
https://www.devconnectprogram.com/forums/posts/list/282.page
massimo__croci
Joined: Jan 31, 2020
Messages: 138
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Hi, take a look at

https://www.devconnectprogram.com/forums/posts/list/282.page
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