Hello,

We have problem with forwarding emails with attachments. Using
SendMailSendMailWithAttachments method from custom client it don't
send out emails.
Emails is not visible in CCMM Dashboard under Unsent outgoing emails
Tha attachment is writen out to outbound folder (g:\Avaya\Contact
Center\Email Attachments\Outbound\xxx\xxx\xxx.pjg)

Only one issue found in CCMM_WeBServicesAgent_1.log

2021-11-11 21:55:41.829 +01:00 Nortel AWWebServices 180 0 Debug None
Ex caught in CountAndTidyEmailAddresses [Object reference not set to
an instance of an object.]


We’re using Ccmm.Email.AgentEmailWSSoapClient WS for sending emails
and when We call ReplyAllWithAttachmentsHtml method, for some reason
it fails. Working fine with AAAD.



Forwarding emails withouth attachment and normal reply woking fine.
AACC 7.1.1.xx GA3

Had anybody similar case? What to check to determine the issue? Thank You

Hi,
I have the same issue with 7.1.2, I can forward email using the webservice forward or forwardHtml fine, but as soon as I use ForwardWithAttachementsHtml it does not work. I think that the issue is that the web service does not create an action, if you use the forward you will see in the log:
2022-01-05 14:08:40.009 +01:00 Nortel AWWebServices 24 0 Debug None Added Contact to customer : contact id 125, customer id: 1
2022-01-05 14:08:40.020 +01:00 Nortel AWWebServices 24 0 Debug None Added Action to Contact : contact id 125, action id: 240
2022-01-05 14:08:40.020 +01:00 Nortel AWWebServices 24 0 Debug None Exiting Email addresses loop.

If you use ForwardWithAttachments you will see:
2022-01-05 14:49:23.098 +01:00 Nortel AWWebServices 50 0 Debug None Added Contact to customer : contact id 127, customer id: 1
2022-01-05 14:49:23.098 +01:00 Nortel AWWebServices 50 0 Debug None Exiting Email addresses loop.

It looks like a bug

Funny thing is that it's working in some cases when you add an address to TO/CC/BCC.
Here's a pic of combinations: https://ibb.co/61vDhJJ

TO/CC/BCC menas where did I put address. Red x means email didn't went out.
Int/Gmail means what type of email address did I put in TO/CC/BCC. Grean means they arrived.


So, for example if you put address in BCC, it will arrive in all cases. Strange