Hi Experts,
I am trying to decide the routing to an Agent with the JTAPI Applications.
I am able to see the RouteEvent recieved on JTAPI but CM is not using that AgentID which is passed of the SelectRoute(). Can someone suggest me what am i doing wrong?
Vector (same as example vector):
display vector 2 Page 1 of 6
CALL VECTOR
Number: 2 Name: Adjunct Route
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 adjunct routing link 1
03 wait-time 2 secs hearing silence
JTAPI (exerciser sample app):
Registered Route Callback with 8101021.
Waiting for calls (please place a call to VDN 8101021)...
Received Route Callback Ended Event
RouteAddress=800000
Received Route Event
callingAddress=(ani)
currentRouteAddress=800000
routeSelectAlgorithm=0
setupInformation=null
Routing to destination '8490956'
cause=100
routeAddress=800000
state=ROUTE
Selected route: 8490956
RouteSession[0] state=ROUTE
800000 - vdn
8490956 - Agentid
I am trying to return agentid as part of routeHandler, But Call not routed to that Agent or never got the ROUTE_USED Event, always goes to the next step (fallback) in vector.
Please suggest