Thank you Mike for the response!
I have tried to do external transfer with prefix 1 and able to transfer to external number successfully. But, with the internal extension transfer, the primary agent who initated the transfer is not getting dropped from the campaign outreach card. When the primary agent tries to transfer the customer call to secondary agent (same skill) by giving agent ID/station ID, the primary agent is able to transfer the call to secondary agent. But, the primary agent is not getting option to select the completion code/end the outreach card and the customer contact card is still with the primary agent. Once the conversation is complete between seconday agent and the customer, the primary agent is getting option to select the completion code. The primary agent is in "ACQUIRED-TALKING" state when the secondary agent and customer are talking. The primary agent is not getting released from the call untill the conversation completes. Even though, the primary agent is occupied, he is not able to listen the conversation. The primary agent couldn't release himself from transfer and he is stuck with the call.
a. Is it something which needs to be checked from SIP trunk for the above issue?
b. Is there any specific configuration which needs to be done in Campaign to allow/dis allow consult/transfer?
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