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Have some problem with AgentTrasferWS.TransferContactToAgent
We’ve tried to use this function but with no luck. The email is not arriving to the target agent. The webservice runs without any failure.
_transfer.TransferContactToAgent(id, 5, "", _sessionKey);
There is agent in the database and system with ID 5.
As soon as we call this function, it does nearly everything.
Mail 688, Transferred to Aliz from AAAD
Mail 600, Transferred to Bela from SDK
_contact.CloseContact("600", "Transfered to agent", 0, false, _sessionKey);
_transfer.TransferContactToAgent("600", 5, "", _sessionKey);
To is missing here, we think this causes the problem in the routing, and the contact never arrives to Bela.
AACC 7.1.1 and 7.1.2