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ayumi.kato.ncr.com
Joined: Jan 27, 2022
Messages: 2
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We have developed an AES client with the Avaya JTAPI SDK.

In ConnectionListener, "connectionFailed" is returned from AES.

What is the error "connectionFailed"?
Please tell me the cause of this error.

Best Regard,
Ayumi Kato
JohnBiggs
Joined: Jun 20, 2005
Messages: 932
Location: Thornton, CO
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most likely the session between your application and AE Services was lost for some reason (network failure, closed by AES for cause, etc).
Enable logging, both in the client and on AES, wait for another failure and check the logs.

If the application is processing events in the receive thread to completion, this can happen. Applications need an intermediate buffer between your receive thread and the actual worker thread to avoid traffic backing up into the TCP buffer and causing issues.
ayumi.kato.ncr.com
Joined: Jan 27, 2022
Messages: 2
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Thank you for your answer.
What logging should I enable?
Tell me about each of AES and the client.

Best Regard,
Ayumi Kato
MartinFlynn
Joined: Nov 30, 2009
Messages: 1825
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You can enable TSAPI traces on AES using the instructions at:
https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_application_enablement_services/support/faq/tsapi/index.gsp?tab=general&accordion=faq-10

To enable traces in the JTAPI Client, there are instructions in the JTAPI Programmers Guide.

Martin
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