Hi Team,

Recently we have upgraded AEP from 8.1.0 to 8.1.1. Post upgradation, OD application is unable to get the AEP configurable values.

OD application is build on OD 8.1.1

Getting below error at VPAppLogClient. Also attached the logs below

[size=9]2022-02-19T17:15:42,544 308407 [https-openssl-nio-8443-exec-42] WARN [] - VPAppLogClient 8.1.1
2022-02-19T17:15:42,606 308469 [https-openssl-nio-8443-exec-42] WARN [] - VPAppLogClientBase:logBuildVersion file:/usr/local/tomcat/lib/VPAppLogClientWS_8.1.1.jar!/META-INF/MANIFEST.MF build version: 8.1.1.0.0065
2022-02-19T17:15:42,606 308469 [https-openssl-nio-8443-exec-42] WARN [] - VPAppLogClientBase:logBuildVersion file:/usr/local/tomcat/lib/VPAppLogClient_8.1.1.jar!/META-INF/MANIFEST.MF build version: 8.1.1.0.0065
2022-02-19T17:15:42,614 308477 [https-openssl-nio-8443-exec-42] ERROR [] - ReportWriter.setMaxLogFiles() missing value __VPmaxbackuplogfiles on request, getting value from vpclientlog.properties
2022-02-19T17:25:59,205 925068 [https-openssl-nio-8443-exec-29] ERROR [] - ReportWriter.setMaxLogFiles() missing value __VPmaxbackuplogfiles on request, getting value from vpclientlog.properties
2022-02-19T17:40:59,140 1825003 [https-openssl-nio-8443-exec-39] ERROR [] - ReportWriter.setMaxLogFiles() missing value __VPmaxbackuplogfiles on request, getting value from vpclientlog.properties
2022-02-19T17:43:55,558 2001421 [https-openssl-nio-8443-exec-40] ERROR [] - VPAppRuntimeVars:EPMWebServicesClientBaseImpl:getAppVarsAxis2() Caught Exception FAILED to send request to https://10.21.111.113/axis2/services/VPAppVarsService Application Name: From AE Server: cnb-gcna-ivr-prod-9-6znpf with error: TLSv1.3 NOTE: It could be caused by this EPM is not online or some other network issues.
java.lang.IllegalArgumentException: TLSv1.3
at sun.security.ssl.ProtocolVersion.valueOf(ProtocolVersion.java:187) ~[?:1.8.0_222]
at sun.security.ssl.ProtocolList.convert(ProtocolList.java:84) ~[?:1.8.0_222]
at sun.security.ssl.ProtocolList.<init>(ProtocolList.java:52) ~[?:1.8.0_222]
at sun.security.ssl.SSLSocketImpl.setEnabledProtocols(SSLSocketImpl.java:2534) ~[?:1.8.0_222]
at com.avaya.vp.utils.VPAppClientSSLProtocolSocketFactory.createSocket(VPAppClientSSLProtocolSocketFactory.java:184) ~[VPAppLogClientWS_8.1.1.jar:?]
at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707) ~[commons-httpclient-3.1.jar:?]
at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361) ~[commons-httpclient-3.1.jar:?]
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387) ~[commons-httpclient-3.1.jar:?]
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171) ~[commons-httpclient-3.1.jar:?]
[/size]

NOTE: It could be caused by this EPM is not online or some other network issues.

What troubleshooting steps have you taken?
It sounds like it wasn't working before the upgrade. Is that true?

Is this a production server? If so please engage Avaya Client Services (www.avaya.com/support) via an Support Request or the responsible party holding the maintenance contract for your environment.

We just upgraded our govt systems from EP 8.0.0.0 to EP 8.1.1 latest build - and the OD runtime environment as well to scertcmomon 08.11.08.01 and receiving the same issues. Please let me know what will be needed to find a resolution for this. our Tomcat servers are only setup for TLS 1, 1.1, 1.2 and not 1.3 (in case this makes a difference)
Don Farr dffarr@avaya.com 720 444 9030

Hello,
Did you try to setup tomcat for TLSv1.3 as well?
Which Java version do you use?