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Author Message
08/03/2022 13:09:04
Subject: DMCC how to retrieve call from Queue and Transfer the call to Agent
#1
Kishore2021
Joined: Mar 4, 2022
Messages: 3
Offline
Calls will be put in queue as they arrive. We need to pull highest priority call from the queue and forward to an agent. I am looking for a way to accomplish this.
PM
10/03/2022 04:41:34
Subject: DMCC how to retrieve call from Queue and Transfer the call to Agent
#2
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Online
I don't think it is possible for a third-party application to reroute a call while it is in a queue.

Normally, an application would route a call using an Adjunct Routing step in a vector but this is not possible while the call is queued.

Martin
PM
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