Records are not going to report.log file.

Starting an OD application using https (example https://u428dc9aepfxml1.avayacloud.com:8443/OTCS/Start).

When we start the same application not using "https" but "http", all works fine.

Noticed that the report records are going to a file, savereport.log.1.

Is this related to how we start the application , i.e. "https" vs "http"? If so, what needs to be done.

Hi.
When moving to HTTPS, did you follow the section "Creating and Using HTTPS Certificates" (https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_experience_portal/development_tools_configurations/index.gsp) ?
Any error message on the trace.log ?
Did you also take a look at the app server logs ?

I'm not sure if we followed that document exactly but the connection between MPPs and App is HTTPS and working successfully.

Catalina.out
14-Mar-2022 12:01:31.107 WARNING [https-jsse-nio-8443-exec-5] org.apache.axis2.deployment.AxisConfigBuilder.processDeployers Unable to instantiate deployer org.apache.axis2.deployment.ServiceDeployer; see debug logs for more details
14-Mar-2022 12:01:31.195 WARNING [https-jsse-nio-8443-exec-5] org.apache.axis2.deployment.AxisConfigBuilder.processDeployers Unable to instantiate deployer org.apache.axis2.deployment.ServiceDeployer; see debug logs for more details
14-Mar-2022 12:01:31.223 WARNING [VPAppRuntimeVarsMonitorThread: https://100.72.110.221/axis2/services/VPAppVarsService] org.apache.axis2.deployment.AxisConfigBuilder.processDeployers Unable to instantiate deployer org.apache.axis2.deployment.ServiceDeployer; see debug logs for more details
14-Mar-2022 12:01:31.224 WARNING [VPAppRuntimeVarsMonitorThread: https://100.72.110.220/axis2/services/VPAppVarsService] org.apache.axis2.deployment.AxisConfigBuilder.processDeployers Unable to instantiate deployer org.apache.axis2.deployment.ServiceDeployer; see debug logs for more details

VPAppLogClient.log
022-03-11T16:53:51,212 100197 [https-jsse-nio-8443-exec-5] ERROR [] - VPAppRuntimeVars:EPMWebServicesClientBaseImpl:getAppVarsAxis2() Caught Exception FAILED to send request to https://100.72.110.220/axis2/services/VPAppVarsService Application Name: From AE Server: u428dc9aepvxml1.avayacloud.com with error: TLSv1.3 NOTE: It could be caused by this EPM is not online or some other network issues.
java.lang.IllegalArgumentException: TLSv1.3
at sun.security.ssl.ProtocolVersion.valueOf(ProtocolVersion.java:187) ~[?:1.8.0_265]
at sun.security.ssl.ProtocolList.convert(ProtocolList.java:84) ~[?:1.8.0_265]
at sun.security.ssl.ProtocolList.<init>(ProtocolList.java:52) ~[?:1.8.0_265]
at sun.security.ssl.SSLSocketImpl.setEnabledProtocols(SSLSocketImpl.java:2555) ~[?:1.8.0_265]
at com.avaya.vp.utils.VPAppClientSSLProtocolSocketFactory.createSocket(VPAppClientSSLProtocolSocketFactory.java:184) ~[VPAppLogClient_8.1.1.jar:?]
at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707) ~[commons-httpclient-3.1.jar:?]
at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361) ~[commons-httpclient-3.1.jar:?]
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387) ~[commons-httpclient-3.1.jar:?]
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171) ~[commons-httpclient-3.1.jar:?]
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397) ~[commons-httpclient-3.1.jar:?]
at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.executeMethod(HTTPSenderImpl.java:872) ~[axis2-transport-http-1.7.9.jar:1.7.9]
at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.sendViaPost(HTTPSenderImpl.java:212) ~[axis2-transport-http-1.7.9.jar:1.7.9]
at org.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:121) ~[axis2-transport-http-1.7.9.jar:1.7.9]
at org.apache.axis2.transport.http.CommonsHTTPTransportSender.writeMessageWithCommons(CommonsHTTPTransportSender.java:403) ~[axis2-transport-http-1.7.9.jar:1.7.9]
at org.apache.axis2.transport.http.CommonsHTTPTransportSender.invoke(CommonsHTTPTransportSender.java:234) ~[axis2-transport-http-1.7.9.jar:1.7.9]
at org.apache.axis2.engine.AxisEngine.send(AxisEngine.java:431) ~[axis2-kernel-1.7.9.jar:1.7.9]
at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:399) ~[axis2-kernel-1.7.9.jar:1.7.9]
at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:225) ~[axis2-kernel-1.7.9.jar:1.7.9]
at org.apache.axis2.client.OperationClient.execute(OperationClient.java:150) ~[axis2-kernel-1.7.9.jar:1.7.9]
at com.avaya.xml.ws.vpappvars.voiceportal.VPAppVarsServiceStub.getAppRuntimeVars(VPAppVarsServiceStub.java:191) ~[VPAppLogClientWS_8.1.1.jar:?]
at com.avaya.vp.ws.EPMWebServicesClientBaseImpl.getAppVarsAxis2(EPMWebServicesClientBaseImpl.java:620) [VPAppLogClientWS_8.1.1.jar:?]
at com.avaya.vp.appruntimevars.VPAppRuntimeVars.getAppRuntimeVarsFromVPMS(VPAppRuntimeVars.java:318) [VPAppLogClient_8.1.1.jar:?]
at com.avaya.vp.appruntimevars.VPAppRuntimeVars.getAppRuntimeVars(VPAppRuntimeVars.java:109) [VPAppLogClient_8.1.1.jar:?]
at com.avaya.vp.appruntimevars.VPAppRuntimeVars.getGlobalAppRuntimeVars(VPAppRuntimeVars.java:132) [VPAppLogClient_8.1.1.jar:?]
at com.avaya.runtimecommon.platforms.vp.PlatformParams.checkForUpdate(PlatformParams.java:71) [scertcommon-08.11.08.01.jar:?]
at com.avaya.sce.runtimecommon.SCESession.getSession(SCESession.java:780) [scertcommon-08.11.08.01.jar:?]
at com.avaya.sce.runtimecommon.SCESession.getSession(SCESession.java:318) [scertcommon-08.11.08.01.jar:?]
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:163) [scert-08.11.08.01.jar:?]
at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:140) [scert-08.11.08.01.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:626) [servlet-api.jar:4.0.FR]
at com.avaya.sce.runtime.Entry.service(Entry.java:52) [scert-08.11.08.01.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) [servlet-api.jar:4.0.FR]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:9.0.39]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:9.0.39]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) [tomcat-websocket.jar:9.0.39]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:9.0.39]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:9.0.39]
at org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log4jServletFilter.java:71) [log4j-web-2.17.1.jar:2.17.1]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:9.0.39]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:9.0.39]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202) [catalina.jar:9.0.39]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) [catalina.jar:9.0.39]
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542) [catalina.jar:9.0.39]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143) [catalina.jar:9.0.39]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) [catalina.jar:9.0.39]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) [catalina.jar:9.0.39]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) [catalina.jar:9.0.39]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:374) [tomcat-coyote.jar:9.0.39]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) [tomcat-coyote.jar:9.0.39]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868) [tomcat-coyote.jar:9.0.39]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1590) [tomcat-coyote.jar:9.0.39]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:9.0.39]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_265]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_265]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:9.0.39]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_265]

This may be because the AEP sends the IP in the launch URL but AEP's cert does not contain the IP.

This is an old image from before we went https.

Check the version of the Java. That errors seems to say it doesn't support TLSv1.3

Does anyone know the Java 1.8 where the TLSv1.3 error stops? It's somewhere between 1.8.0_265 and 1.8.0_302.

AOD 8.1.1 Release Notes doc (https://www.devconnectprogram.com/fileMedia/download/5dd0af54-c2cd-4ab0-9efd-62f131665917) on page 3 states:



This release requires minimum Java version 8u261 b12 or greater to support TLS v1.3. This version was released on July 14, 2020