francis.h.teleapps.com.au
Joined: Mar 27, 2019
Messages: 9
Offline
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Hi,
AEP 7.2.3
POM 3.1.3.2.9.7
All POM services are up except Agent SDK Service.
Receiving the following error in my client. Would anyone have a clue. Using the Default zone, so I wouldn't think would be an issue. Much appreciated if someone can point me in the right direction.,
Received cert File path: D:\_dev\POM-AgentDesktop\Workspace\SamplePOMDesktopJavaAPI\pomTrustStore
Agent Login failed.9012
------------------------------------------------------------------------------------
AgentId Agent State Call State Nail State
11973 NotReady NoState NotNailedUp
------------------------------------------------------------------------------------
Agent login successful. Sending agent state change : Ready.
Agent state change failed.
Error info
Logs - I think the problem might be here. The client can not find the zone for the Agent.
04 Apr 2022 12:02:42,871 [main] FINEST - InitPOMAgentFactory.getSocketClientForZone:791 - POMAgentFactory::getSocketClientForZone() for zone : Default exitIfCannotConnectFlag = false
04 Apr 2022 12:02:42,871 [main] FINEST - InitPOMAgentFactory.getSocketClientForZone:803 - POMAgentFactory::getSocketClientForZone() zoneSocketMap does not contain : Default
04 Apr 2022 12:02:42,871 [main] FINEST - InitPOMAgentFactory.getSocketClientForZone:835 - POMAgentFactory::getSocketClientForZone() zoneIPMap does not contain : Default
04 Apr 2022 12:02:42,871 [main] FINEST - InitPOMAgentFactory.getMgmtSocketClient:913 - POMAgentFactory::GetMgmtSocketClient()
04 Apr 2022 12:02:42,872 [main] FINEST - POMAgent.GetPAMForZone:2136 - POMAgent::GetPAMForZone() - -1
04 Apr 2022 12:02:42,872 [main] FINEST - SocketClient.send:575 - SocketClient::send() - Waiting for lock ...
04 Apr 2022 12:02:42,872 [main] FINEST - SocketClient.send:579 - SocketClient::send() - adding ID: 999 packet - GetPAMForZone
04 Apr 2022 12:02:42,872 [main] FINEST - SocketClient.send:580 - SocketClient::send() - queue size is 1 adding agentCommand = com.avaya.sdk.Internal.AgentCommand@1d29cf23
04 Apr 2022 12:02:42,873 [main] FINE - POMAgent.initialize:374 - POMAgent::AGTLogon() - PAM Zone manager where zoneName = Default for agent 11973 not found.
04 Apr 2022 12:02:42,873 [main] FINE - POMAgent.initialize:375 - POMAgent::AGTLogon() - Sleeping for 300 ms.
...
04 Apr 2022 12:02:43,174 [main] FINEST - InitPOMAgentFactory.getSocketClientForZone:791 - POMAgentFactory::getSocketClientForZone() for zone : Default exitIfCannotConnectFlag = false
04 Apr 2022 12:02:43,175 [main] FINEST - InitPOMAgentFactory.getSocketClientForZone:803 - POMAgentFactory::getSocketClientForZone() zoneSocketMap does not contain : Default
04 Apr 2022 12:02:43,175 [main] FINEST - InitPOMAgentFactory.getSocketClientForZone:835 - POMAgentFactory::getSocketClientForZone() zoneIPMap does not contain : Default
04 Apr 2022 12:02:43,175 [main] FINEST - InitPOMAgentFactory.getMgmtSocketClient:913 - POMAgentFactory::GetMgmtSocketClient()
04 Apr 2022 12:02:43,176 [main] FINEST - POMAgent.GetPAMForZone:2136 - POMAgent::GetPAMForZone() - -1
04 Apr 2022 12:02:43,176 [main] FINEST - SocketClient.send:575 - SocketClient::send() - Waiting for lock ...
04 Apr 2022 12:02:43,176 [main] FINEST - SocketClient.send:579 - SocketClient::send() - adding ID: 999 packet - GetPAMForZone
04 Apr 2022 12:02:43,176 [main] FINEST - SocketClient.send:580 - SocketClient::send() - queue size is 0 adding agentCommand = com.avaya.sdk.Internal.AgentCommand@4d95d2a2
04 Apr 2022 12:02:43,176 [main] FINE - POMAgent.initialize:374 - POMAgent::AGTLogon() - PAM Zone manager where zoneName = Default for agent 11973 not found.
...
*********************************************************************************
POM_METRICS CLIENT (d1ptaeppri.lan.creditcorp.com.au:9971): Sending : AGTLogon C11973 999 8 5 159735 119734 true5 en-AU16 Australia/Sydney7 Default6 Agent126 271;POM-Outbound;1;###@###
*********************************************************************************
04 Apr 2022 12:02:45,358 [SocketClient-21] FINEST - SocketClient.run:553 - SocketClient::ProcessThread() bytesRead from socket - (d1ptaeppri.lan.creditcorp.com.au:9971) packet - [65, 103, 101, 110, 116, 83, 68, 75, 67, 111, 110, 110, 101, 99, 116, 101, 100, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 82, 45, 49, 68, 101, 102, 97, 117, 108, 116, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 55, 54, 55, 32, 32, 32, 32, 32, 51, 32, 32, 32, 48, 32, 32, 32, 32, 49, 52, 32, 32, 32, 32, 32, 32, 83, 101, 115, 115, 105, 111, 110, 73, 68, 61, 78, 85, 76, 76, 52, 55, 32, 32, 32, 32, 32, 32, 65, 100, 101, 108, 97, 105, 100, 101, 59, 100, 49, 112, 116, 97, 101, 112, 112, 114, 105, 46, 108, 97, 110, 46, 99, 114, 101, 100, 105, 116, 99, 111, 114, 112, 46, 99, 111, 109, 46, 97, 117, 59, 57, 57, 55, 50, 59, 52, 54, 32, 32, 32, 32, 32, 32, 68, 101, 102, 97, 117, 108, 116, 59, 100, 49, 112, 116, 97, 101, 112, 112, 114, 105, 46, 108, 97, 110, 46, 99, 114, 101, 100, 105, 116, 99, 111, 114, 112, 46, 99, 111, 109, 46, 97, 117, 59, 57, 57, 55, 49, 59, 3] size = 210
04 Apr 2022 12:02:45,358 [SocketClient-21] FINEST - IncomingPacketProcessor.addPacketToQueue:67 - IncomingPacketProcessor::addPacketToQueue
04 Apr 2022 12:02:45,359 [Thread-9] FINEST - SocketUtil.processPacketReceived:250 - SocketUtil::processPacketReceived()
******************************************************************************************
POM_METRICS CLIENT : Received header = AgentSDKConnected R-1Default 767 0 packet = AgentSDKConnected R-1Default 767 0 0 params = SessionID=NULLAdelaide;d1ptaeppri.lan.creditcorp.com.au;9972;Default;d1ptaeppri.lan.creditcorp.com.au;9971;
******************************************************************************************
04 Apr 2022 12:02:45,361 [AgentEventListener16] FINEST - AgentEventListener.processEvent:189 - AgentEventListener::processEvent() receiverQ size = 1
04 Apr 2022 12:02:45,361 [AgentEventListener16] FINEST - AgentEventListener.processEvent:200 - AgentEventListener::processEvent() socketFeedback header = AgentSDKConnected:R:767 packet = AgentSDKConnected R-1Default 767 0 0 params = SessionID=NULLAdelaide;d1ptaeppri.lan.creditcorp.com.au;9972;Default;d1ptaeppri.lan.creditcorp.com.au;9971;
04 Apr 2022 12:02:45,361 [AgentEventListener16] FINEST - AgentEventListener.processSocketFeedback:243 - AgentEventListener::processSocketFeedback() Mon Apr 04 12:02:45 AEST 2022RECEIVED FROM PAM: AgentSDKConnected WITH ID:767
04 Apr 2022 12:02:45,362 [AgentEventListener16] FINEST - InitPOMAgentFactory.setZonePAMMap:1197 - POMAgentFactory::SetZonePAMMap() - pair is Adelaide : d1ptaeppri.lan.creditcorp.com.au:9972
04 Apr 2022 12:02:45,362 [AgentEventListener16] FINEST - InitPOMAgentFactory.setZonePAMMap:1212 - POMAgentFactory::SetZonePAMMap() - Setting new value - d1ptaeppri.lan.creditcorp.com.au:9972
04 Apr 2022 12:02:45,362 [AgentEventListener16] FINEST - InitPOMAgentFactory.setZonePAMMap:1197 - POMAgentFactory::SetZonePAMMap() - pair is Default : d1ptaeppri.lan.creditcorp.com.au:9971
04 Apr 2022 12:02:45,362 [AgentEventListener16] FINEST - InitPOMAgentFactory.setZonePAMMap:1201 - POMAgentFactory::SetZonePAMMap() - Found existing value - d1ptaeppri.lan.creditcorp.com.au:9971
04 Apr 2022 12:02:45,362 [AgentEventListener16] FINEST - InitPOMAgentFactory.setZonePAMMap:1212 - POMAgentFactory::SetZonePAMMap() - Setting new value - d1ptaeppri.lan.creditcorp.com.au:9971
04 Apr 2022 12:02:45,363 [AgentEventListener16] FINEST - AgentEventListener.executeAgentTasksInSequence:1838 - In executeAgentTasksInSequence.
04 Apr 2022 12:02:45,363 [AgentEventListener16] FINEST - InitPOMAgentFactory.checkOrCreateLockForAgent:1388 - POMAgentFactory::checkOrCreateLockForAgent() Creating lock for -1Default at Mon Apr 04 12:02:45 AEST 2022 TID (16)
04 Apr 2022 12:02:45,363 [pool-1-thread-3] FINEST - InitPOMAgentFactory.getLock:1372 - POMAgentFactory::getLock() Lock found for -1Default at Mon Apr 04 12:02:45 AEST 2022 TID (23)
04 Apr 2022 12:02:45,364 [pool-1-thread-3] FINEST - AgentFeedbackExecutor.run:61 - AgentFeedbackExecutor::run() Trying to lock for -1Default
04 Apr 2022 12:02:45,364 [pool-1-thread-3] FINEST - AgentFeedbackExecutor.run:70 - AgentFeedbackExecutor::run() Got lock for -1Default for AgentSDKConnectedRESP
04 Apr 2022 12:02:45,365 [POMSDKAgentFeedbackExecutor--1Default-23] FINEST - AgentFeedbackExecutor.invoke:196 - DONE INVOKE FOR : class com.avaya.sdk.Internal.InternalPOMAgentHandler WITH ID:767
04 Apr 2022 12:02:45,365 [POMSDKAgentFeedbackExecutor--1Default-23] FINEST - InitPOMAgentFactory.removeIfLockDone:1410 - POMAgentFactory::removeIfLockDone() Lock unlocked for -1Default at Mon Apr 04 12:02:45 AEST 2022 TID (23)
04 Apr 2022 12:02:45,365 [POMSDKAgentFeedbackExecutor--1Default-23] FINEST - InitPOMAgentFactory.removeIfLockDone:1415 - POMAgentFactory::removeIfLockDone() Removed lock for -1Default at Mon Apr 04 12:02:45 AEST 2022 TID (23)
04 Apr 2022 12:02:45,366 [POMSDKAgentFeedbackExecutor--1Default-23] FINEST - AgentFeedbackExecutor.run:97 - AgentFeedbackExecutor::run() Task done for -1Default for AgentSDKConnectedRESP
04 Apr 2022 12:02:45,639 [SocketClient-21] FINEST - SocketClient.run:553 - SocketClient::ProcessThread() bytesRead from socket - (d1ptaeppri.lan.creditcorp.com.au:9971) packet - [65, 71, 84, 76, 111, 103, 111, 110, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 82, 49, 49, 57, 55, 51, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 32, 57, 57, 57, 32, 32, 32, 32, 32, 48, 32, 32, 32, 57, 48, 49, 50, 32, 3] size = 79
04 Apr 2022 12:02:45,639 [SocketClient-21] FINEST - IncomingPacketProcessor.addPacketToQueue:67 - IncomingPacketProcessor::addPacketToQueue
04 Apr 2022 12:02:45,639 [Thread-9] FINEST - SocketUtil.processPacketReceived:250 - SocketUtil::processPacketReceived()
******************************************************************************************
POM_METRICS CLIENT : Received header = AGTLogon R11973 999 0 packet = AGTLogon R11973 999 0 9012 params =
******************************************************************************************
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