Author Message
aminn@risk.az [Avatar]

Joined: Aug 1, 2022
Messages: 8
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Sometimes when I try to Empty a Contact List over SOAP or REST API, this Contact List stucks at "In Progress" status(status id = 2) for a long time and maybe forever.
And I'm getting this error from SOAP API :
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Header/>
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Server</faultcode>
<faultstring>EmptyContactListFault</faultstring>
<detail>
<ns1:EmptyContactListFaultInfo xmlns:ns1="http://services.pim.avaya.com/AgentAPI/">
<ns1:RetCode>-61</ns1:RetCode>
<ns1:FaultMsg>Failed to empty contact list.</ns1:FaultMsg>
</ns1:EmptyContactListFaultInfo>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>

and getting this error from Rest API :
{
"displayMessage": null,
"errorCode": "1912",
"errorMessage": "Failed to empty contact list.",
"detailedCode": 0
}

When this happens, I have to empty list from Experience Portal POM Home.

Could you please help me to solve this issue?
massimo__croci
Joined: Jan 31, 2020
Messages: 278
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HI. Take a look at this post:

https://www.devconnectprogram.com/forums/posts/list/22791.page

Here the REST API error codes (starting from page 370): https://www.devconnectprogram.com/fileMedia/download/7d91b410-f5d0-43f4-b710-7e7bd1acd0d4
aminn@risk.az [Avatar]

Joined: Aug 1, 2022
Messages: 8
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Hi Massimo. Thank for the reply.

I've already had a look at this forum and the error codes in the pdf.

But I couldn't figure out why I'm getting this error and why the Contact List stucks In Progress.
massimo__croci
Joined: Jan 31, 2020
Messages: 278
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HI, not a problem. The error you posted is from the JSON. Do you see any error message on logs ? Are you using the MS-SQL database ?
aminn@risk.az [Avatar]

Joined: Aug 1, 2022
Messages: 8
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There is this error on logs : EPLogService::log EPLogService::log numArgs:13 1:1659344210603,2:P_POMWS061,3:messages.vpmsMsgCode,4:INFO,5:POMWS,6:PIM,7:,8:,9:Failed to empty contact list.,

We have Postgre DB for Voice Portal
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