My customer is making a call flow for POM.
The call flow can get pominfo variables from POM. But it cannot get pomDynamicAttributes.
The log says : SSLContextImpl is not initialized / Error While Getting Contact Info: GetContactDataFromListFault

How can we investigate the issue?

Their environment is as follows.
EP: 8.1.0.0.0357
POM:POM.04.00.01.00.04.220311
OD:7.2.1
Web Application Server: Weblogic

--- log ---
start - initializeCommandInvoker
Getting pomInfo Variables from Session....
getVariableValue(pomInfo, PrimaryPomServer): YMTIVR99POM01
getVariableValue(pomInfo, SecondaryPomServer): YMTIVR99POM01
getVariableValue(pomInfo, ContactID): 9999
getVariableValue(pomInfo, JobID): 1495
getVariableValue(pomInfo, ContactGroupName): Contact09
getVariableValue(pomInfo, SessionID): 17224
getVariableValue(pomInfo, CompletionCode): Answer_Human
getVariableValue(pomInfo, CampaignName): Camp09
getVariableValue(pomInfo, ContactGroupID): 26
getVariableValue(pomInfo, ContactNumber): 08061504965
getVariableValue(pomInfo, Language): en_us
getVariableValue(pomInfo, TextID): -1
got Contxt param from web.xml: Primary Pom Server [YMTIVR99POM01], Secondary Pom Server [YMTIVR99POM01]
WebService Adapter already exist
end - initializeCommandInvoker
Getting contact for contact ID: 9999 List Name: Contact09
Invoking WebService Method GetContactInfo with ContactID: 9999 and Primary Pom Server: YMTIVR99POM01
Start - GetContactDataFromList - Client. Time is 08 8 22 9:07:49:391
SSLContextImpl is not initialized
Error While Getting Contact Info: GetContactDataFromListFault
Completed IPluggableExecutable com.avaya.sce.pdc.pim.ui.DataConnector
--- log ---

Regards,
Kodera

Hi. That log does not sound familiar.

I 'd say 'SSLContextImpl is not initialized' is a Java error( https://issues.apache.org/jira/browse/HTTPCLIENT-1211)

while 'Error While Getting Contact Info: GetContactDataFromListFault' could be from POM PDC, but it's not clear.

I suggest to start invetigation from enabling the trace on EPM and collecting MPP logs. Try to replicate the problem, take note of the exact date/time the issue happens then search for any error message on logs. Info how to enable the trace and collect logs attached.