Good evening,

I have a problem with the Application Server attached error:

I did all the configuration steps and I can't get it to connect to the AES that could be happening to me. I have OD 8.1.1 AppServer Red Hat Enterprise Linux release 8.2 (Ootpa) and java JDK dk1.8.0_341. could you guide me?

Thank

Pablo Serra

PD:

TSAPI.PRO
#Sun Nov 06 00:33:04 EST 2005
debugLevel=4
10.80.102.18=450
altTraceFile=tsapi_trace.txt


LOGS

com.avaya.sce.runtimecommon.SCERuntimeException: Error loading PluggableConnectorInitialize class [com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: Error Executing CTI Commandcom.avaya.sce.runtimecommon.SCERuntimeException: No observer on extension:5000
** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: No observer on extension:5000
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2621)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:156)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorInit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:607)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:652)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log4jServletFilter.java:71)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:374)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1590)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:750)

** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: Error Executing CTI Commandcom.avaya.sce.runtimecommon.SCERuntimeException: No observer on extension:5000
** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: No observer on extension:5000
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2621)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:156)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorInit.java:92)…

--------------

com.avaya.sce.runtimecommon.SCERuntimeException: Error loading PluggableConnectorInitialize class [com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: Error Executing CTI Commandcom.avaya.sce.runtimecommon.SCERuntimeException: No observer on extension:5000
** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: No observer on extension:5000
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2621)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:156)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorInit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:607)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:652)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log4jServletFilter.java:71)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:374)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1590)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:750)

** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: Error Executing CTI Commandcom.avaya.sce.runtimecommon.SCERuntimeException: No observer on extension:5000
** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: No observer on extension:5000
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2621)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:156)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorInit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:607)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:652)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log4jServletFilter.java:71)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:374)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1590)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:750)

Pablo, for the error message, take a look at

https://www.devconnectprogram.com/forums/posts/list/4620.page

also this could be useful

https://download.avaya.com/elmodocs2/dialog_designer/r5_0/DialogDesignerHelpFiles/Constructing_a_Call_and_Data_Transfer_Using_CTI_Connectors.html

You mentioned " AppServer Red Hat Enterprise Linux release 8.2 (Ootpa)" . Most likely you are using the Apache Tomcat app server coming with the EPM server. FYI you can also use the JBoss app server by RedHat.

Thank you very much for your answer.
I use apache-tomcat-9.0.39 and the problem that exists is that it doesn't read lib files like tsapi.pro or ddconfig.xml.
As a test, I configure tsapi.pro to write the log and it does not generate any file.

I don't know what else to do, it's the first time it's happened to me.

Another query, what version of JBOSS do you recommend? now JBOSS is wildfly Thanks

Avaya suggests to use the Apache Tomcat coming with the AOD.iso and the AEP installation software (there's a Tomcat to be enabled in the EPM server) .

For AOD 8.1.1, check the Release Notes for the full list of compatible app servers (pages 7-8): https://www.devconnectprogram.com/fileMedia/download/5dd0af54-c2cd-4ab0-9efd-62f131665917


• Tomcat versions 7.0, 8.0, 8.5, 9.0
• JBoss Application Server 7.0, 7.1
• Wildfly (up to 20)
• Websphere 8.5.5 application server – comes with Java 7 support
• Websphere 8.5 application server - *comes with Java 6 by default, but has a Java 7 option – see the
Websphere documentation for details.
• Websphere 9 with Java 8 support.
• Oracle Weblogic 10.3.6, 11g and 12cR2

If you are insterested to WildFly/JBoss, there are useful hints on the AOD Developer's Guide:

https://documentation.avaya.com/de-DE/bundle/AvayaAuraOrchestrationDesignerDeveloperGuide_r723/page/DeployingProjectFilesOnJBossAS7ApplnServer.html

The error

"com.avaya.sce.runtimecommon.SCERuntimeException: Error loading PluggableConnectorInitialize class [com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: Error Executing CTI Commandcom.avaya.sce.runtimecommon.SCERuntimeException: No observer on extension:5000
** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: No observer on extension:5000"

usually means that the AES Connector has not been configured correctly and/or the AEP extension 5000 has not been added.
Please double-check your configuration, if necessary repeat that from the very scratch.

On your Apache Tomcat 9.0.39, go to 'Server Status' -> 'List Applications' -> runtimeconfig -> <username><password>to login -> AES

Add the full AEP extension to the map in the tsapi connection configuration then restart Tomcat

Thank you so much,
The configuration process in the Runtimeconfig I have already done several times, Above in my post are the screenshots. I really don't know what else to do. there is something else to do, it does not generate the tsapi log file and the AES log only says that the extension is not monitored

I found what the problem was.
Within the jars provided by the OD there was no log4j-1.2.17.jar.
I could see this through the JBOSS server that did not want to load the AESconnector, now everything works. Thank you so much