Hi Team,
I would like to identify the caller status in the Queue flow , whether callers Hangup or still in the call. Is there any block (or) functions available in the ED.
If it is not , Then give me the generic idea ,how to handle it in ED.

Thanks
Karthik

Hi Karthik,
There is no task in ED to get call status.
You could use global interrupt event handler to wait for CALL_ENDED event and perform post call activities. Just make sure you map the UCID to the call property in the input mapping. Otherwise the CALL_ENDED event will be broadcasted to all the instances and interfere with other calls.

I have attached a simple example workflow that does this.

Hope this helps!
KK

How do you differentiate whether
A calling party hung up
A called party hung up

There should be participant dropped event which contains eventing party, called and calling parties

you can check eventing party, whether it matches calling or called