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NobuhiroTentaku
Joined: Jul 7, 2021
Messages: 86
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Dear Sir,

Currently we are testing JTAPI application program with AES8.1.3. And our application program adds listener to all extension number in a provider.
Call from extension number has no problem. Listener event comes out as soon as event occurs.
However call from outside line has a big problem. Every time when I make a call from outside line, listener event comes out about 1 minute later!!!

Is there any setting to correct this delay? Or any test we should do?

Best regards,
JohnBiggs
Joined: Jun 20, 2005
Messages: 993
Location: Rural, Virginia
Online
This is a known issue with specific versions of the JTAPI client. A fix should be available for it shortly. You can most likely use a slightly older version of the JTAPI client and avoid the issue for the time being.
NobuhiroTentaku
Joined: Jul 7, 2021
Messages: 86
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I got it. Yes, I changed JTAPI SDK to the latest version, 10.1.0 this week. Then this strange delay occurred.

Thank you very much.

Best regards,
JohnBiggs
Joined: Jun 20, 2005
Messages: 993
Location: Rural, Virginia
Online
Updates to the 10.1 JTAPI Client have been posted which are supposed to address this issue. Please let me know if you don't see improvement.

https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_application_enablement_services/releases/10_1/index.gsp#download-8
NobuhiroTentaku
Joined: Jul 7, 2021
Messages: 86
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Thank you very much for your information.
I will check it out, then let you know the result.

Best regards,
NobuhiroTentaku
Joined: Jul 7, 2021
Messages: 86
Offline
I installed JTAPI SDK new version, i.e.10.1.0.2.0.12 and confirmed that the delay issue of old version 10.1.0.0.0.12 was fixed.

Thank you.

Best regards,
JohnBiggs
Joined: Jun 20, 2005
Messages: 993
Location: Rural, Virginia
Online
thank you for the confirmation. Sorry for the inconvenience the issue caused.
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