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NobuhiroTentaku
Joined: Jul 7, 2021
Messages: 86
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Dear Sir,

I sent similar message several days ago, but sorry to say that it had wrong information. Therefore I send you this one.
Currently our JTAPI software is monitoring all the extention numbers in the provider as well as terminals of these numbers by adding CallListener which is actually CallControlTerminalConnectionListenerAdapter.
Below I picked up and put some event logs for your reference.

Our customer tells us their configuration as follows:
1) When 05030331148 is called in ICHI Trunk 1, this call is connected to VDN 5706.
2) VDN 5706 is linked to a Vector 999.
3) In the Vector 999 processing "Route-to Number 5003" makes an extension number 5003 called address.

So I would like to see 5003 as called Address instead of 05030331148 in the log bewlow.
Actually I can hear ringing from 5003, but I cannnot see 5003 in the log.

2022/11/02 16:06:56.761 TerminalServer -
-------- terminalConnectionRinging( CallControlTerminalConnectionEvent.CALLCTL_TERMINAL_CONNECTION_RINGING ) ------------------------------------------
2022/11/02 16:06:56.762 TerminalServer - Event.CAUSE_SNAPSHOT (110)
2022/11/02 16:06:56.762 TerminalServer - UCID = 00001070781667340451
2022/11/02 16:06:56.762 TerminalServer - TsapiCallID = 7078
2022/11/02 16:06:56.762 TerminalServer - callingAddress = 09065693055
2022/11/02 16:06:56.762 TerminalServer - calledAddress = 05030331148
2022/11/02 16:06:56.762 TerminalServer - lastRedirectedAddress = null
2022/11/02 16:07:07.902 TerminalServer -
-------- connectionEstablished( CallControlConnectionEvent.CALLCTL_CONNECTION_ESTABLISHED ) ------------------------------------------
2022/11/02 16:07:07.902 TerminalServer - Event.CAUSE_NORMAL (100)
2022/11/02 16:07:07.902 TerminalServer - UCID = 00001070781667340451
2022/11/02 16:07:07.903 TerminalServer - TsapiCallID = 7078
2022/11/02 16:07:07.903 TerminalServer - callingAddress = 09065693055
2022/11/02 16:07:07.903 TerminalServer - calledAddress = 05030331148
2022/11/02 16:07:07.903 TerminalServer - lastRedirectedAddress = null
2022/11/02 16:07:07.903 TerminalServer -
-------- terminalConnectionTalking( CallControlTerminalConnectionEvent.CALLCTL_TERMINAL_CONNECTION_TALKING ) ------------------------------------------
2022/11/02 16:07:07.904 TerminalServer - Event.CAUSE_NORMAL (100)
2022/11/02 16:07:07.904 TerminalServer - UCID = 00001070781667340451
2022/11/02 16:07:07.904 TerminalServer - TsapiCallID = 7078
2022/11/02 16:07:07.904 TerminalServer - callingAddress = 09065693055
2022/11/02 16:07:07.904 TerminalServer - calledAddress = 05030331148
2022/11/02 16:07:07.905 TerminalServer - lastRedirectedAddress = null

Please let me know how to get this extension number 5003.

Best regards,
NobuhiroTentaku
Joined: Jul 7, 2021
Messages: 86
Offline
Attached, please find 3 files on VDN setup for the previous message above.

Thank you for your help in advance.
Best regards,
Filename report_display_vdn_5706.txt [Disk] Download
Description setup file 3 for VDN
Filesize 5 Kbytes
Downloaded: 58 time(s)

Filename report_display_inc-call-handling-trmt_trunk-group_1.txt [Disk] Download
Description setup file 1 for VDN
Filesize 53 Kbytes
Downloaded: 58 time(s)

Filename report_display_vector_999.txt [Disk] Download
Description setup file 2 for VDN
Filesize 11 Kbytes
Downloaded: 59 time(s)

MichaelHerman2
Joined: Jan 9, 2014
Messages: 97
Offline
Hello,

Please test your scenario using the JTAPI Exerciser (which is included with the JTAPI SDK). With the Exerciser...

1) Create a Provider
2) Create an address for your VDN, 5706
3) Add a call listener to 5706
4) Run your test call

If you examine the events logged, you should find that the application was notified that the call was redirected to and answered by the target station, 5003.

I did a quick test call in my lab, where station 23101 calls VDN 20002, and the associated vector routes the call to station 23001. The attached output is for my call listener on VDN 20002.

Best Regards.
Filename CallListener_on_VDN20002 [Disk] Download
Description No description given
Filesize 47 Kbytes
Downloaded: 61 time(s)

NobuhiroTentaku
Joined: Jul 7, 2021
Messages: 86
Offline
Hi Michael,

Regarding VDN issue above, we succuessfully get VDN address and route-to number according to your attached log.
I am very sorry for my late response due to problems of our CTI environment and therefore delays of my test.
Thank you very much for your help.
Best regards,
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