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KwangjaeLee
Joined: Apr 4, 2006
Messages: 19
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Could you share the RSM status code tables? According to CPE, it was confirmed that RSM state codes depends on status of the agent AND if contact/call exist on that agent or not! Also, it was said that this information should be shared via devconnect. The following is response from CPE.

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Furthermore, the customer MUST recognize the fact that RSM state codes depends on status of the agent AND if contact/call exist on that agent or not!

For example:
If agent is idle and he would do logoff-login his RSM state code will be not ready (64) (no calls/contacts present on that agent)
ICCM_NOTRDY 0X00000040 64

Another valid code is 131136, then agent did something which AACC recognize as agent going not ready (by disconnect phone/logoff) during active call
DN_IN_ACTIVE 0x00020000 131072
NOTRDY 0x00000040 64
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Equal 0X00020040=13136, meaning agent disconnected phone/lost connection/logoff during active call/contact

ICCM_NOTRDY_WALKAWAY 0X00020040 131136

So, both codes 64 and 131136 are valid codes!

Code 65792 is also valid code
NGCC_ACTIVE_DN_IN_ONHOLD = 65792= 0x00010100
EdwardO'Connor
Joined: Mar 14, 2022
Messages: 3
Offline
Take a look at :
Real time Statistic Multicast Programmers guide:
https://www.devconnectprogram.com/fileMedia/download/7887e7b6-52df-4c35-a436-5acde1763b36
Page 28 may be of help to you.




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