Could you share the RSM status code tables? According to CPE, it was confirmed that RSM state codes depends on status of the agent AND if contact/call exist on that agent or not! Also, it was said that this information should be shared via devconnect. The following is response from CPE.
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Furthermore, the customer MUST recognize the fact that RSM state codes depends on status of the agent AND if contact/call exist on that agent or not!
For example:
If agent is idle and he would do logoff-login his RSM state code will be not ready (64) (no calls/contacts present on that agent)
ICCM_NOTRDY 0X00000040 64
Another valid code is 131136, then agent did something which AACC recognize as agent going not ready (by disconnect phone/logoff) during active call
DN_IN_ACTIVE 0x00020000 131072
NOTRDY 0x00000040 64
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Equal 0X00020040=13136, meaning agent disconnected phone/lost connection/logoff during active call/contact
ICCM_NOTRDY_WALKAWAY 0X00020040 131136
So, both codes 64 and 131136 are valid codes!
Code 65792 is also valid code
NGCC_ACTIVE_DN_IN_ONHOLD = 65792= 0x00010100
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