Dear Sir,

Attached, please find a file named ExtensionType_J179.png which is a diagram of VDN-Ringer structure.
Currently all of extenion number are set to type J179 and add CallListener to ringer, 5196 and 5197 without any problems.
Below is log for 09065693055-->05030331162(Topic number)-->5708(VDN)-->5198-->5196(ringer)-->5004(pickedup by Team button).
Though telephone system works correctly and log below is almost good, we would like to confirm several things as follows:
1) We are monitoring ringer, 5196 and 5197, but there is NO connectionAlerting event of 5196 and 5197. In addtion ringer number, 5196 and 5197 are never showed in this log. Why?
2) As you can see in the log, DistributingAddress is null instead of 05030331162. Why?

2023/01/12 15:20:30.270 - -------- connectionEstablished( CallControlConnectionEvent.CALLCTL_CONNECTION_ESTABLISHED )
2023/01/12 15:20:30.271 - Digit = null
2023/01/12 15:20:30.316 - eventConnectionAddress= 09065693055 1
2023/01/12 15:20:30.317 - ------ 100 ------
2023/01/12 15:20:30.317 - Event.CAUSE_SNAPSHOT (110)
2023/01/12 15:20:30.375 - UCID = 00001134361673472127, TsapiCallID = 13436
2023/01/12 15:20:30.381 - callingAddress = 09065693055 1
2023/01/12 15:20:30.382 - calledAddress = null
2023/01/12 15:20:30.382 - lastRedirectedAddress = null
2023/01/12 15:20:30.383 - V7CallInfo UCID = 00001134361673472127
2023/01/12 15:20:30.383 - DistributingAddress = null
2023/01/12 15:20:30.421 - DistributingVDNAddress= 5708 1
2023/01/12 15:20:30.473 - UCID = 00001134361673472127, TsapiCallID = 13436
2023/01/12 15:20:30.477 - Link CallingAddress = 09065693055 1
2023/01/12 15:20:30.481 - Link CalledAddress = 05030331162 null
2023/01/12 15:20:30.482 - Link redirectedAddress= null
2023/01/12 15:20:30.487 - -------- connectionAlerting( CallControlConnectionEvent.CALLCTL_CONNECTION_ALERTING )
2023/01/12 15:20:30.487 - Digit = null
2023/01/12 15:20:30.524 - eventConnectionAddress= 5708 1
2023/01/12 15:20:30.525 - ------ 100 ------
2023/01/12 15:20:30.525 - Event.CAUSE_SNAPSHOT (110)
2023/01/12 15:20:30.526 - UCID = 00001134361673472127, TsapiCallID = 13436
2023/01/12 15:20:30.530 - callingAddress = 09065693055 1
2023/01/12 15:20:30.538 - calledAddress = 05030331162 null
2023/01/12 15:20:30.543 - lastRedirectedAddress = null
2023/01/12 15:20:30.544 - V7CallInfo UCID = 00001134361673472127
2023/01/12 15:20:30.544 - DistributingAddress = null
2023/01/12 15:20:30.576 - DistributingVDNAddress= 5708 1
2023/01/12 15:20:30.628 - UCID = 00001134361673472127, TsapiCallID = 13436
2023/01/12 15:20:30.632 - Link CallingAddress = 09065693055 1
2023/01/12 15:20:30.635 - Link CalledAddress = 05030331162 null
2023/01/12 15:20:30.636 - Link redirectedAddress= null
2023/01/12 15:20:30.639 - -------- connectionEstablished( CallControlConnectionEvent.CALLCTL_CONNECTION_ESTABLISHED )
2023/01/12 15:20:30.640 - Digit = null
2023/01/12 15:20:30.643 - eventConnectionAddress= 09065693055 1
2023/01/12 15:20:30.643 - ------ 100 ------
2023/01/12 15:20:30.643 - Event.CAUSE_SNAPSHOT (110)
2023/01/12 15:20:30.644 - UCID = 00001134361673472127, TsapiCallID = 13436
2023/01/12 15:20:30.646 - callingAddress = 09065693055 1
2023/01/12 15:20:30.653 - calledAddress = 05030331162 null
2023/01/12 15:20:30.656 - lastRedirectedAddress = null
2023/01/12 15:20:30.656 - V7CallInfo UCID = 00001134361673472127
2023/01/12 15:20:30.656 - DistributingAddress = null
2023/01/12 15:20:30.678 - DistributingVDNAddress= 5708 1
2023/01/12 15:20:30.730 - UCID = 00001134361673472127, TsapiCallID = 13436
2023/01/12 15:20:30.735 - Link CallingAddress = 09065693055 1
2023/01/12 15:20:30.738 - Link CalledAddress = 05030331162 null
2023/01/12 15:20:30.740 - Link redirectedAddress= null

This is an EVENT when ringer 5196 is pickuped by Team button of 5004
2023/01/12 15:20:39.933 - -------- connectionEstablished( CallControlConnectionEvent.CALLCTL_CONNECTION_ESTABLISHED )
2023/01/12 15:20:39.934 - Digit = null
2023/01/12 15:20:40.026 - eventConnectionAddress= 5004 1, TALKING (98)
2023/01/12 15:20:40.026 - event Terminal Name = 5004
2023/01/12 15:20:40.027 - ------ 100 ------
2023/01/12 15:20:40.027 - Event.CAUSE_NORMAL (100)
2023/01/12 15:20:40.028 - UCID = 00001134361673472127, TsapiCallID = 13436
2023/01/12 15:20:40.031 - callingAddress = 09065693055 1
2023/01/12 15:20:40.034 - calledAddress = 5198 null
2023/01/12 15:20:40.035 - lastRedirectedAddress = 5198 null
2023/01/12 15:20:40.035 - V7CallInfo UCID = 00001134361673472127
2023/01/12 15:20:40.035 - DistributingAddress = null
2023/01/12 15:20:40.077 - DistributingVDNAddress= 5708 1
2023/01/12 15:20:40.129 - UCID = 00001134361673472127, TsapiCallID = 13436
2023/01/12 15:20:40.133 - Link CallingAddress = 09065693055 1
2023/01/12 15:20:40.133 - Link CalledAddress = 5198 null
2023/01/12 15:20:40.134 - Link redirectedAddress= 5198 null
2023/01/12 15:20:40.134 - OCI UUI type = null
2023/01/12 15:20:40.135 - OCI reason = OR_NEW_CALL (4)
2023/01/12 15:20:40.137 - OCI callingDevice = 09065693055 1
2023/01/12 15:20:40.139 - OCI calledDevice = 05030331162 null
2023/01/12 15:20:40.153 - Old CallID 0 = 13436, DeviceIDType = 0
2023/01/12 15:20:40.154 - Old DeviceID = 5198 null, Cause = EC_CALL_FORWARD (9)

Best regards,

1) The team button is not supported by Avaya CTI (DMCC, JTAPI, TSAPI, CVLAN nor DLG). Hence there is no guarentee of 'proper' CTI signalling for activity related to it.
2) are you registering devices through DMCC SDK to extensions 5196 and 5197? You have them configured as H.323 devices at this point in time. Does the sat commeand 'list regerstered-IP-station 5196/5197 show them as registered?

3) The level of support you are requesting exceeds that which is provided for free. If you wish to receive answers to your questions please consider a support enabled membership in the program. See this page for details https://www.devconnectprogram.com/site/global/program_benefits/membership_overview/index.gsp#membershipLevels

Hi John,

Thank you for your quick response and help.

1) I got it.
2) Can we register devices from AES/ACM console without using SDK API?
3) We are currently proceeding with the procedure for the paid support contract.

Best regards,