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chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
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Hi

How to retrieve the UCID in AACC in order to integrate with Avaya Viewer?

I need the UCID from AACC as reference recorded in Avaya Viewer.

Please give me any suggestion.

Chukiat D.
AudreyHayden
Joined: Jun 7, 2011
Messages: 0
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No.There is no unique Call ID that references a SIP Call from beginning to end. A Unique ID can be generated by merging the first Agent ID and the first Call ID, and attach this ID to the Call using the Open Networking CCMS Web service.
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi Audrey,

THank you.

But how can I integrated data between AACC and Viewer ?

Please give me any guidline.

Chukiat D.
AudreyHayden
Joined: Jun 7, 2011
Messages: 0
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AACC does not integrate with Agent Viewer Sample App - this App is based on Contact Center Elite which is primarily CM and AES.

Regards,
Audrey
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

Thank you for more detail.

But how can I know the activity state of SIP call and outbound Call of AACC?

Or I do be able to used tracking in DMCC AES API, right?

Please give me any suggestion.

Chukiat D.
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