Hi,

The newly installed license of AAOD which was given on Sept 04, 2013 is throwing the Invalid Runtime License error.
The WebLM resides in the EP and the license is installed in it.

Experience Portal Version:6.0.2.0.0501
Avaya Aura Orchestration Designer Version:6.0.0.1002

Please help me in resolving this issue.

Please find the below trace.log. Also, in the runtimeconfig there was no runtime license url mentioned, so i believe, it shall acquire the runtime license for AAOD from EP.
02/01/2014 19:24:25:363 DEBUG - EE70AE9F1F639577B038A1735E123175:/SimpleIVR : Acquiring initial License
02/01/2014 19:24:25:363 INFO - EE70AE9F1F639577B038A1735E123175:/SimpleIVR : Acquiring Avaya Platform runtime license
02/01/2014 19:24:25:363 DEBUG - EE70AE9F1F639577B038A1735E123175:/SimpleIVR : PlatformParams:getPlatformParams: __VPVarGlobalDate is 1388669058636
02/01/2014 19:24:25:363 DEBUG - EE70AE9F1F639577B038A1735E123175:/SimpleIVR : PlatformParams:getPlatformParams:Timestamp is 01/02/14 18:54:18
02/01/2014 19:24:25:363 DEBUG - EE70AE9F1F639577B038A1735E123175:/SimpleIVR : PlatformParams: get global parameters from VPMS...
02/01/2014 19:25:50:382 WARN - EE70AE9F1F639577B038A1735E123175:/SimpleIVR : PlatformParams: AppRuntimeVarsResponse.getGlobalAppRuntimeVars returns null
02/01/2014 19:25:50:382 DEBUG - EE70AE9F1F639577B038A1735E123175:/SimpleIVR : License: Use the license server url in VPMS instead - null
02/01/2014 19:25:50:398 DEBUG - EE70AE9F1F639577B038A1735E123175:/SimpleIVR : License is bad, grace period expired
02/01/2014 19:25:50:413 DEBUG - EE70AE9F1F639577B038A1735E123175:/SimpleIVR : License refresh timer started
02/01/2014 19:25:50:413 INFO - EE70AE9F1F639577B038A1735E123175:/SimpleIVR : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [Invalid runtime license]
02/01/2014 19:25:50:429 ERROR - EE70AE9F1F639577B038A1735E123175:/SimpleIVR : session id:AEP6-2014002135149-3 | Error processing request
EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: Invalid runtime license
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2080)
at com.avaya.sce.runtime.Entry.handleRequest(Entry.java:185)
at com.avaya.sce.runtime.AppDocument.processRequest(AppDocument.java:241)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:282)
at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:181)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Unknown Source)

You have no server set on the VPMS either. Check the security -> licensing page on the VPMS to see what URL you have set.

Hi, I had set in the VPMS -> Security -> Licensing Page; License Server URL:https://192.168.5.33:8443/WebLM/LicenseServer
and it is in this 33 machine the license is installed.

Regards,
Guru Prasath.CV

Did you have a AAOD runtime license installed also and Have you load the AAOD runtime license on the app server/workstation too.

The URL is coming back as null which means it is not reading it from the VPMS. Might be a network issue?

In your tomcat/lib/VPAppLogClient.log4j.properties file, set
log4j.logger.com.avaya.vp.applog.client=WARN, VPAppLogClient
to
log4j.logger.com.avaya.vp.applog.client=DEBUG, VPAppLogClient

and see if you gather more information on what might be happening in the VPAppLogClient log

This could be a VP issue and you might need to seek assistance with VP support.

In the future, please create a login or if you have one, login to the account rather than posting anonymous. Thank you

Hi, Thanks for your response. The issue was with the Network. The issue got resolved now.

Regards,
Guru Prasath.CV

Hi guru, can you explain how it got resolved?
I'm stuck up with similar issue.

Thanks,
Depan