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Reply locked
Author Message
06/03/2012 14:42:25
Subject: How can we get Disposition real time based on CCMM Monitoring
#1
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

Is it has any SDK to get Disposition real time based on CCMM Monitoring ?

Thank you.

Chukiat D.
PM
12/03/2012 10:10:52
Subject: Re: How can we get Disposition real time based on CCMM Monitoring
#2
AudreyHayden
Joined: Jun 7, 2011
Messages: 0
Offline
Hi Chukiat,
What do you mean by Disposition?

Regards,
Audrey
PM
12/03/2012 10:17:24
Subject: Re: How can we get Disposition real time based on CCMM Monitoring
#3
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

Thank you for response.

I mean disposition code during Outbound Agent select disposition code.

Is it has any sdk to get this code real time?

Chukiat D.
PM
16/03/2012 07:35:47
Subject: Re: How can we get Disposition real time based on CCMM Monitoring
#4
AudreyHayden
Joined: Jun 7, 2011
Messages: 0
Offline
Hi Chukiat,
You can get the list of Disposition/ClosedReason codes from the CCMM Agent Webservices but you cannot get Real-time data on these codes during a campaign.
For this you must use the Avaya OCMT.
There are no open interfaces exposing this capability.

Regards,
Audrey
PM
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