Avaya Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier) - CTI Connection No valid call id in CTI Transfer operation for held variable - 0

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Author	Message
01/03/2012 11:32:23	Subject: CTI Connection No valid call id in CTI Transfer operation for held variable #1
chukiatdenkongpon Joined: Nov 7, 2013 Messages: 97 Offline	Hi I have the problem that Tomcat App connect to TLink correctly with detail log in CCTI log:- 01/03/2012 11:19:38:588 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:19:46:596 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:19:54:603 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:20:02:620 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:20:10:635 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:20:18:643 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:20:26:652 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:20:34:664 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:20:42:671 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:20:50:679 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:20:58:687 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:21:06:695 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:21:14:703 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 11:21:22:712 DEBUG - ProviderMonitor: Checking:Tlink Server for availability But it has the problem that it cannot send UUI value via "Blind Transfer" . So I would like you please give me any problem of this issue case:- CTI Log:- 01/03/2012 14:09:44:615 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:09:52:674 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:10:00:684 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:10:08:743 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:10:16:751 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:10:24:758 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:10:32:771 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:10:40:786 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:10:44:432 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 13 01/03/2012 14:10:44:432 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 0 is 101 for call 17 01/03/2012 14:10:44:432 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Active Event 01/03/2012 14:10:44:432 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 1 is 106 for call 17 01/03/2012 14:10:44:432 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Created Event for id:17 01/03/2012 14:10:44:432 DEBUG - CTICallObserver.addCall 1003: call id is 17 01/03/2012 14:10:44:432 DEBUG - CTICallObserver.addCall 1003: ucid is 00555000171330586736 01/03/2012 14:10:44:432 DEBUG - CTICallObserver.addCall 1003: setting 17 to state: initiated 01/03/2012 14:10:44:432 DEBUG - CallInfoData.CallInfoData:1003: callid 17 01/03/2012 14:10:44:432 DEBUG - CallInfoData.CallInfoData:1003: ani 5029 01/03/2012 14:10:44:432 DEBUG - CallInfoData.CallInfoData:1003: dnis 1407 01/03/2012 14:10:44:433 DEBUG - CallInfoData.CallInfoData:1003: ucid 00555000171330586736 01/03/2012 14:10:44:433 DEBUG - CallInfoData.CallInfoData:1003: uui 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.addCall 1003: added call to list 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.addCall 1003:cache is:false 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 2 is 105 for call 17 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Connected Event 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 3 is 206 for call 17 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent:1003: got Call Control Connection Established Event 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent:1003: found 2 connections 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 0 is 51 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 1 is 50 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent:1003: Call is not fully established 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 4 is 116 for call 17 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent1003: got Terminal Connection Created Event 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 5 is 115 for call 17 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent1003: got Terminal Connection Active Event 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 6 is 219 for call 17 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent:1003: got Terminal Connection Talking Event 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent:1003: found 2 connections 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 0 is 51 01/03/2012 14:10:44:433 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 1 is 50 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent:1003: Call is not fully established 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 7 is 106 for call 17 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Created Event for id:17 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.addCall 1003: call id is 17 is already added, returning call data 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 8 is 104 for call 17 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Alerting Event 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 9 is 203 for call 17 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent:1003: got Call Control alerting Event 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.updateCallState 1003: setting call:17 to state:ringing 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 10 is 116 for call 17 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent1003: got Terminal Connection Created Event 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 11 is 119 for call 17 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent1003: got Terminal Connection Ringing Event 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 12 is 218 for call 17 01/03/2012 14:10:44:434 DEBUG - CTICallObserver.callChangedEvent1003: got Call Control Terminal Ringing Event 01/03/2012 14:10:44:900 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 4 01/03/2012 14:10:44:900 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 0 is 105 for call 17 01/03/2012 14:10:44:900 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Connected Event 01/03/2012 14:10:44:900 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 1 is 206 for call 17 01/03/2012 14:10:44:900 DEBUG - CTICallObserver.callChangedEvent:1003: got Call Control Connection Established Event 01/03/2012 14:10:44:900 DEBUG - CTICallObserver.callChangedEvent:1003: found 2 connections 01/03/2012 14:10:44:900 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 0 is 51 01/03/2012 14:10:44:900 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 1 is 51 01/03/2012 14:10:44:900 DEBUG - CTICallObserver.callChangedEvent:1003: established both connections of call 01/03/2012 14:10:44:900 DEBUG - CTICallObserver.updateCallState 1003: setting call:17 to state:established 01/03/2012 14:10:44:901 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 2 is 115 for call 17 01/03/2012 14:10:44:901 DEBUG - CTICallObserver.callChangedEvent1003: got Terminal Connection Active Event 01/03/2012 14:10:44:901 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 3 is 219 for call 17 01/03/2012 14:10:44:901 DEBUG - CTICallObserver.callChangedEvent:1003: got Terminal Connection Talking Event 01/03/2012 14:10:44:901 DEBUG - CTICallObserver.callChangedEvent:1003: found 2 connections 01/03/2012 14:10:44:901 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 0 is 51 01/03/2012 14:10:44:901 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 1 is 51 01/03/2012 14:10:44:901 DEBUG - CTICallObserver.callChangedEvent:1003: established both connections of call 01/03/2012 14:10:44:901 DEBUG - CTICallObserver.updateCallState 1003: setting call:17 to state:established 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 6 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 0 is 106 for call 17 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Created Event for id:17 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.addCall 1003: call id is 17 is already added, returning call data 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 1 is 116 for call 17 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent1003: got Terminal Connection Created Event 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 2 is 105 for call 17 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Connected Event 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 3 is 206 for call 17 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent:1003: got Call Control Connection Established Event 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent:1003: found 3 connections 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 0 is 51 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 1 is 51 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 2 is 51 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.callChangedEvent:1003: established both connections of call 01/03/2012 14:10:45:213 DEBUG - CTICallObserver.updateCallState 1003: setting call:17 to state:established 01/03/2012 14:10:45:214 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 4 is 115 for call 17 01/03/2012 14:10:45:214 DEBUG - CTICallObserver.callChangedEvent1003: got Terminal Connection Active Event 01/03/2012 14:10:45:214 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 5 is 219 for call 17 01/03/2012 14:10:45:214 DEBUG - CTICallObserver.callChangedEvent:1003: got Terminal Connection Talking Event 01/03/2012 14:10:45:214 DEBUG - CTICallObserver.callChangedEvent:1003: found 3 connections 01/03/2012 14:10:45:214 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 0 is 51 01/03/2012 14:10:45:214 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 1 is 51 01/03/2012 14:10:45:214 DEBUG - CTICallObserver.callChangedEvent:1003: state of connection 2 is 51 01/03/2012 14:10:45:214 DEBUG - CTICallObserver.callChangedEvent:1003: established both connections of call 01/03/2012 14:10:45:214 DEBUG - CTICallObserver.updateCallState 1003: setting call:17 to state:established 01/03/2012 14:10:48:794 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:10:56:807 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:11:04:815 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:11:07:944 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 1 01/03/2012 14:11:07:944 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 0 is 216 for call 17 01/03/2012 14:11:07:944 DEBUG - CTICallObserver.callChangedEvent:1003: got Terminal Connection Held Event 01/03/2012 14:11:07:944 DEBUG - CTICallObserver.updateCallState 1003: setting call:17 to state:held 01/03/2012 14:11:07:944 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 7 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 0 is 101 for call 18 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Active Event 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 1 is 106 for call 18 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Created Event for id:18 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.addCall 1003: call id is 18 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.addCall 1003: ucid is 00555000181330586767 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.addCall 1003: setting 18 to state: initiated 01/03/2012 14:11:07:945 DEBUG - CallInfoData.CallInfoData:1003: callid 18 01/03/2012 14:11:07:945 DEBUG - CallInfoData.CallInfoData:1003: ani 01/03/2012 14:11:07:945 DEBUG - CallInfoData.CallInfoData:1003: dnis 01/03/2012 14:11:07:945 DEBUG - CallInfoData.CallInfoData:1003: ucid 00555000181330586767 01/03/2012 14:11:07:945 DEBUG - CallInfoData.CallInfoData:1003: uui 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.addCall 1003: added call to list 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.addCall 1003:cache is:false 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 2 is 105 for call 18 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Connected Event 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 3 is 208 for call 18 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent:1003: got an unknown event 208 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 4 is 116 for call 18 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent1003: got Terminal Connection Created Event 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 5 is 115 for call 18 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent1003: got Terminal Connection Active Event 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 6 is 219 for call 18 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent:1003: got Terminal Connection Talking Event 01/03/2012 14:11:07:945 DEBUG - CTICallObserver.callChangedEvent:1003: found 1 connections 01/03/2012 14:11:07:946 DEBUG - CTICallObserver.callChangedEvent:1003: Found connections object, but not 2 active connections. May be using FastConnect 01/03/2012 14:11:07:996 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 4 01/03/2012 14:11:07:996 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 0 is 117 for call 17 01/03/2012 14:11:07:996 DEBUG - CTICallObserver.callChangedEvent:1003: got an unknown event 117 01/03/2012 14:11:07:996 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 1 is 215 for call 17 01/03/2012 14:11:07:996 DEBUG - CTICallObserver.callChangedEvent:1003: got an unknown event 215 01/03/2012 14:11:07:996 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 2 is 107 for call 17 01/03/2012 14:11:07:997 DEBUG - CTICallObserver.callChangedEvent:1003: got Connection Disconnected Event 107 01/03/2012 14:11:07:997 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 3 is 205 for call 17 01/03/2012 14:11:07:997 DEBUG - CTICallObserver.callChangedEvent:1003: got Connection Disconnected Event 205 01/03/2012 14:11:08:100 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 1 01/03/2012 14:11:08:100 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 0 is 206 for call 18 01/03/2012 14:11:08:100 DEBUG - CTICallObserver.callChangedEvent:1003: got Call Control Connection Established Event 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent:1003: found 1 connections 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent:1003: Found connections object, but not 2 active connections. May be using FastConnect 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 9 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 0 is 117 for call 17 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent:1003: got an unknown event 117 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 1 is 215 for call 17 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent:1003: got an unknown event 215 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 2 is 107 for call 17 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent:1003: got Connection Disconnected Event 107 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 3 is 205 for call 17 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent:1003: got Connection Disconnected Event 205 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 4 is 117 for call 17 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent:1003: got an unknown event 117 01/03/2012 14:11:08:101 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 5 is 215 for call 17 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent:1003: got an unknown event 215 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 6 is 107 for call 17 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent:1003: got Connection Disconnected Event 107 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 7 is 205 for call 17 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent:1003: got Connection Disconnected Event 205 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 8 is 102 for call 17 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent:1003: got an unknown event 102 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 12 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 0 is 103 for call 17 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent:1003: got Call Observation Ended Event 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.removeCall:removing call:17 from ext:1003 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 1 is 117 for call 18 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent:1003: got an unknown event 117 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 2 is 215 for call 18 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent:1003: got an unknown event 215 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 3 is 107 for call 18 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent:1003: got Connection Disconnected Event 107 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 4 is 205 for call 18 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent:1003: got Connection Disconnected Event 205 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 5 is 106 for call 18 01/03/2012 14:11:08:103 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Created Event for id:18 01/03/2012 14:11:08:103 DEBUG - CTICallObserver.addCall 1003: call id is 18 is already added, returning call data 01/03/2012 14:11:08:103 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 6 is 116 for call 18 01/03/2012 14:11:08:103 DEBUG - CTICallObserver.callChangedEvent1003: got Terminal Connection Created Event 01/03/2012 14:11:08:103 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 7 is 105 for call 18 01/03/2012 14:11:08:103 DEBUG - CTICallObserver.callChangedEvent1003: got Connection Connected Event 01/03/2012 14:11:08:103 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 8 is 206 for call 18 01/03/2012 14:11:08:103 DEBUG - CTICallObserver.callChangedEvent:1003: got Call Control Connection Established Event 01/03/2012 14:11:08:118 DEBUG - No callid found in CTIEnd 01/03/2012 14:11:08:118 DEBUG - Ending call on extension 1003 01/03/2012 14:11:08:118 DEBUG - CTICallObserver.removeAllCalls: Callid: id on extension:1003 is null MRCA: 01/03/2012 14:11:08:118 DEBUG - CTICallObserver.removeAllCallsFromCache:clearing out MRCA 01/03/2012 14:11:08:118 DEBUG - CTICallObserver.removeAllCallsFromCache:removed all calls from extension:1003 01/03/2012 14:11:08:119 DEBUG - CTICallObserver.removeAllCallsFromCache:removed all calls from cache at extension:1003 01/03/2012 14:11:08:256 DEBUG - CTICallObserver.callChangedEvent:1003: found 1 connections 01/03/2012 14:11:08:256 DEBUG - CTICallObserver.callChangedEvent:1003: Found connections object, but not 2 active connections. May be using FastConnect 01/03/2012 14:11:08:256 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 9 is 115 for call 18 01/03/2012 14:11:08:256 DEBUG - CTICallObserver.callChangedEvent1003: got Terminal Connection Active Event 01/03/2012 14:11:08:256 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 10 is 219 for call 18 01/03/2012 14:11:08:256 DEBUG - CTICallObserver.callChangedEvent:1003: got Terminal Connection Talking Event 01/03/2012 14:11:08:464 DEBUG - CTICallObserver.callChangedEvent:1003: found 1 connections 01/03/2012 14:11:08:464 DEBUG - CTICallObserver.callChangedEvent:1003: Found connections object, but not 2 active connections. May be using FastConnect 01/03/2012 14:11:08:464 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 11 is 103 for call 18 01/03/2012 14:11:08:464 DEBUG - CTICallObserver.callChangedEvent:1003: got Call Observation Ended Event 01/03/2012 14:11:08:464 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 0 01/03/2012 14:11:08:464 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 0 01/03/2012 14:11:12:826 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:11:20:834 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:11:28:842 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:11:36:854 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:11:44:862 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:11:52:871 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:12:00:930 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:12:08:938 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:12:16:945 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:12:24:962 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:12:32:974 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:12:40:986 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:12:49:002 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:12:57:010 DEBUG - ProviderMonitor: Checking:Tlink Server for availability 01/03/2012 14:13:05:069 DEBUG - ProviderMonitor: Checking:Tlink Server for availability DD Log:- 01/03/2012 14:10:44:942 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : SCESession bound to HttpSession 8A800C08B7E35B2D79708BD2CA2DD738 01/03/2012 14:10:44:943 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Browser Version 2.1.4, terminationURL enabled : true 01/03/2012 14:10:44:943 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : PlatformParams:getPlatformParams: __VPVarGlobalDate is 1313003753904 01/03/2012 14:10:44:943 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : PlatformParams:getPlatformParams:Timestamp is 08/11/11 2:15:53 01/03/2012 14:10:44:943 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Start 01/03/2012 14:10:44:961 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Pushed Stack Frame [/thaipost_ivr] 01/03/2012 14:10:44:971 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPlogpassword] 01/03/2012 14:10:44:972 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPVarAppDate] 01/03/2012 14:10:44:972 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPappname] 01/03/2012 14:10:44:972 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPapplog] 01/03/2012 14:10:44:972 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___sessionid to complex: session:sessionid as [THQCON0HDSAS002-2012061071940-12] 01/03/2012 14:10:44:972 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPbreadcrumb] 01/03/2012 14:10:44:972 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPmaxbackuplogfiles] 01/03/2012 14:10:44:972 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPvpms] 01/03/2012 14:10:44:972 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPloglevel] 01/03/2012 14:10:44:972 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPVarAppURL] 01/03/2012 14:10:44:972 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPapploggingurl] 01/03/2012 14:10:44:972 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPVarGlobalDate] 01/03/2012 14:10:44:972 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPlogname] 01/03/2012 14:10:44:973 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Not able to save posted variable information [__VPappvars] 01/03/2012 14:10:44:977 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : runtime_platform : Voice Portal 01/03/2012 14:10:44:977 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : runtime_asr : Desktop Microsoft Speech SAPI 01/03/2012 14:10:45:000 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : InitialMain 01/03/2012 14:10:45:001 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown] 01/03/2012 14:10:45:001 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___vprdnis to complex: session:vprdnis as [] 01/03/2012 14:10:45:001 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :redirectinfo___uri to complex: redirectinfo:uri as [] 01/03/2012 14:10:45:001 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as [] 01/03/2012 14:10:45:001 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___channel to complex: session:channel as [1003] 01/03/2012 14:10:45:001 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :shareduui___value to complex: shareduui:value as [unknown] 01/03/2012 14:10:45:001 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___sessionlabel to complex: session:sessionlabel as [undefined] 01/03/2012 14:10:45:001 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :shareduui___id to complex: shareduui:id as [unknown] 01/03/2012 14:10:45:001 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :redirectinfo___reason to complex: redirectinfo:reason as [] 01/03/2012 14:10:45:002 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___vpcalledextension to complex: session:vpcalledextension as [1003] 01/03/2012 14:10:45:002 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___ani to complex: session:ani as [435879] 01/03/2012 14:10:45:002 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___videoheight to complex: session:videoheight as [unknown] 01/03/2012 14:10:45:002 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___videocodec to complex: session:videocodec as [unknown] 01/03/2012 14:10:45:002 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown] 01/03/2012 14:10:45:002 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___mediatype to complex: session:mediatype as [unknown] 01/03/2012 14:10:45:002 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___protocolname to complex: session:protocolname as [H323] 01/03/2012 14:10:45:002 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as [] 01/03/2012 14:10:45:002 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___ucid to complex: session:ucid as [undefined] 01/03/2012 14:10:45:003 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___videofps to complex: session:videofps as [unknown] 01/03/2012 14:10:45:003 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as [] 01/03/2012 14:10:45:003 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___videoformat to complex: session:videoformat as [unknown] 01/03/2012 14:10:45:003 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___videoenabled to complex: session:videoenabled as [unknown] 01/03/2012 14:10:45:003 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___sharedmode to complex: session:sharedmode as [serviceprovider] 01/03/2012 14:10:45:003 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___calltag to complex: session:calltag as [THQCON0HDSAS002-1003-2012061071940] 01/03/2012 14:10:45:003 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___dnis to complex: session:dnis as [1407] 01/03/2012 14:10:45:003 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :_sipcallid to simple: _sipcallid as [unknown] 01/03/2012 14:10:45:004 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as [] 01/03/2012 14:10:45:004 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___uui to complex: session:uui as [] 01/03/2012 14:10:45:004 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___videobitrate to complex: session:videobitrate as [unknown] 01/03/2012 14:10:45:004 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___videowidth to complex: session:videowidth as [unknown] 01/03/2012 14:10:45:004 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___protocolversion to complex: session:protocolversion as [1.0] 01/03/2012 14:10:45:004 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :session___aai to complex: session:aai as [] 01/03/2012 14:10:45:009 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Incrementing [operations:process] 01/03/2012 14:10:45:009 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [Main] to [operations:menu] 01/03/2012 14:10:45:009 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [date:audio] to [operations:callid] 01/03/2012 14:10:45:011 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Concatenating [time:audio] to [operations:callid] 01/03/2012 14:10:45:011 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Concatenating [cticallinfo:ani] to [operations:callid] 01/03/2012 14:10:45:012 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:InitialMain \| ----- CallID ----- \| operations:callid : 20120301141045 01/03/2012 14:10:45:012 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Setting Datetime to [CDR_DEV:STARTTIME] 01/03/2012 14:10:45:014 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Datetime 3/1/12 2:10 PM got set. 01/03/2012 14:10:45:014 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:InitialMain \| ----- StartTime ----- 01/03/2012 14:10:45:017 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : GetCaller 01/03/2012 14:10:45:017 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [cticallinfo:dnis] to [operations:dnis] 01/03/2012 14:10:45:017 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [cticallinfo:ani] to [operations:ani] 01/03/2012 14:10:45:017 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:GetCaller \| Session DNIS = >>>>>>>>>>>>>>>>>>>>>> \| session:dnis : 1407 01/03/2012 14:10:45:017 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:GetCaller \| CTI DNIS = >>>>>>>>>>>>>>>>>>> \| cticallinfo:dnis : 01/03/2012 14:10:45:017 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:GetCaller \| CTI ANI =>>>>>>>>>>>>>>>>>>>> \| cticallinfo:ani : 01/03/2012 14:10:45:017 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:GetCaller \| Op.UCID = >>>>>>>>>>>>>>>>>>>>>>>>>>> \| operations:callid : 20120301141045 01/03/2012 14:10:45:018 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : [condition1] Condition [operations:dnis] String Equal [1403] next [null] 01/03/2012 14:10:45:019 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : [condition2] Condition [operations:dnis] String Equal [1405] next [null] 01/03/2012 14:10:45:020 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : [condition3] Condition [operations:dnis] String Equal [1407] next [null] 01/03/2012 14:10:45:020 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Concatenating [Main] to [operations:callid] 01/03/2012 14:10:45:025 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : welcome 01/03/2012 14:10:45:053 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : MainMenu 01/03/2012 14:10:53:099 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Insertlog100 01/03/2012 14:10:53:099 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :MainMenu___noinputcount to complex: MainMenu:noinputcount as [0] 01/03/2012 14:10:53:099 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :MainMenu___confidence to complex: MainMenu:confidence as [1] 01/03/2012 14:10:53:099 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :MainMenu___interpretation to complex: MainMenu:interpretation as [1] 01/03/2012 14:10:53:099 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :MainMenu___nomatchcount to complex: MainMenu:nomatchcount as [0] 01/03/2012 14:10:53:099 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :MainMenu___inputmode to complex: MainMenu:inputmode as [dtmf] 01/03/2012 14:10:53:099 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :MainMenu___utterance to complex: MainMenu:utterance as [1] 01/03/2012 14:10:53:099 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :MainMenu___value to complex: MainMenu:value as [1] 01/03/2012 14:10:53:099 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : [condition1] Condition [operations:dbconnect_fail] String Equal [1] next [null] 01/03/2012 14:10:53:104 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Incrementing [operations:process] 01/03/2012 14:10:53:105 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [CA POST] to [TRANS_DEV:ACTION] 01/03/2012 14:10:53:105 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:callid] to [TRANS_DEV:CALLID] 01/03/2012 14:10:53:105 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Setting Datetime to [TRANS_DEV:DATETIME] 01/03/2012 14:10:53:106 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Datetime 3/1/12 2:10 PM got set. 01/03/2012 14:10:53:106 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:menu] to [TRANS_DEV:MENU] 01/03/2012 14:10:53:106 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [MainMenu:value] to [TRANS_DEV:PRESS] 01/03/2012 14:10:53:106 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:process] to [TRANS_DEV:PROCESS] 01/03/2012 14:10:53:106 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [ ] to [TRANS_DEV:RES] 01/03/2012 14:10:53:107 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Insertlog100 \| ----- Action ----- \| TRANS_DEV:ACTION : CA POST 01/03/2012 14:10:53:107 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Insertlog100 \| ----- CallID ----- \| TRANS_DEV:CALLID : 20120301141045Main 01/03/2012 14:10:53:107 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Insertlog100 \| ----- DateTime ----- \| TRANS_DEV:DATETIME : Thu Mar 01 14:10:53 ICT 2012 01/03/2012 14:10:53:107 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Insertlog100 \| ----- Menu ----- \| TRANS_DEV:MENU : Main 01/03/2012 14:10:53:107 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Insertlog100 \| ----- Press ----- \| TRANS_DEV:PRESS : 1 01/03/2012 14:10:53:107 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Insertlog100 \| ----- Process ----- \| TRANS_DEV:PROCESS : 2 01/03/2012 14:10:53:107 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Insertlog100 \| ----- Result ----- \| TRANS_DEV:RES : 01/03/2012 14:10:53:107 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Executing DB statement : [INSERT INTO MAXIMO.IVRLOG ( DATETIME, PROCESS, ACTION, PRESS, MENU, RES, CALLID ) VALUES ( ?, ?, ?, ?, ?, ?, ? )] 01/03/2012 14:10:53:112 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Rows affected : [1] 01/03/2012 14:10:53:112 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Menu1 01/03/2012 14:10:53:113 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Menu1-Begin 01/03/2012 14:10:53:114 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Menu1-ResetCount 01/03/2012 14:10:53:114 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [0] to [operations:noInputCount] 01/03/2012 14:10:53:114 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [0] to [operations:noMatchCount] 01/03/2012 14:10:53:114 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [1] to [operations:menu] 01/03/2012 14:10:53:115 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Menu1-ChkZipCode 01/03/2012 14:11:02:083 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Menu1-Insertlog110 01/03/2012 14:11:02:083 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :ChkZipCode___value to complex: ChkZipCode:value as [50000] 01/03/2012 14:11:02:083 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :ChkZipCode___nomatchcount to complex: ChkZipCode:nomatchcount as [0] 01/03/2012 14:11:02:083 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :ChkZipCode___confidence to complex: ChkZipCode:confidence as [1] 01/03/2012 14:11:02:084 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :ChkZipCode___utterance to complex: ChkZipCode:utterance as [50000] 01/03/2012 14:11:02:084 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :ChkZipCode___interpretation to complex: ChkZipCode:interpretation as [50000] 01/03/2012 14:11:02:084 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :ChkZipCode___noinputcount to complex: ChkZipCode:noinputcount as [0] 01/03/2012 14:11:02:084 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Storing :ChkZipCode___inputmode to complex: ChkZipCode:inputmode as [dtmf] 01/03/2012 14:11:02:084 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : [condition1] Condition [operations:dbconnect_fail] String Equal [1] next [null] 01/03/2012 14:11:02:084 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Incrementing [operations:process] 01/03/2012 14:11:02:084 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [Get Code] to [TRANS_DEV:ACTION] 01/03/2012 14:11:02:084 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:callid] to [TRANS_DEV:CALLID] 01/03/2012 14:11:02:084 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Setting Datetime to [TRANS_DEV:DATETIME] 01/03/2012 14:11:02:086 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Datetime 3/1/12 2:11 PM got set. 01/03/2012 14:11:02:086 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:menu] to [TRANS_DEV:MENU] 01/03/2012 14:11:02:086 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [MainMenu:value] to [TRANS_DEV:PRESS] 01/03/2012 14:11:02:086 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:process] to [TRANS_DEV:PROCESS] 01/03/2012 14:11:02:086 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [Waiting] to [TRANS_DEV:RES] 01/03/2012 14:11:02:086 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog110 \| ----- Action ----- \| TRANS_DEV:ACTION : Get Code 01/03/2012 14:11:02:086 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog110 \| ----- CallID ----- \| TRANS_DEV:CALLID : 20120301141045Main 01/03/2012 14:11:02:086 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog110 \| ----- DateTime ----- \| TRANS_DEV:DATETIME : Thu Mar 01 14:11:02 ICT 2012 01/03/2012 14:11:02:086 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog110 \| ----- Menu ----- \| TRANS_DEV:MENU : 1 01/03/2012 14:11:02:086 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog110 \| ----- Press ----- \| TRANS_DEV:PRESS : 1 01/03/2012 14:11:02:086 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog110 \| ----- Process ----- \| TRANS_DEV:PROCESS : 3 01/03/2012 14:11:02:087 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog110 \| ----- Result ----- \| TRANS_DEV:RES : Waiting 01/03/2012 14:11:02:087 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Executing DB statement : [INSERT INTO MAXIMO.IVRLOG ( DATETIME, PROCESS, ACTION, PRESS, MENU, RES, CALLID ) VALUES ( ?, ?, ?, ?, ?, ?, ? )] 01/03/2012 14:11:02:089 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Rows affected : [1] 01/03/2012 14:11:02:089 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Menu1-Chk_Zip_DB 01/03/2012 14:11:02:090 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [ChkZipCode:value] to [operations:uui] 01/03/2012 14:11:02:090 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Executing DB statement : [SELECT PERSON.PERSONID FROM MAXIMO.PERSON WHERE ( PERSON.PERSONID = ? )] 01/03/2012 14:11:02:094 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : set value to variable/field - temp 01/03/2012 14:11:02:094 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Rows affected : [1] 01/03/2012 14:11:02:094 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Chk_Zip_DB \| temp>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> \| operations:temp : 50000 01/03/2012 14:11:02:094 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : [condition1] Condition [ChkZipCode:value] String Equal [operations:temp] next [null] 01/03/2012 14:11:02:094 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : [condition2] Condition [operations:temp] String Equal [00000] next [null] 01/03/2012 14:11:02:095 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Menu1-Insertlog112 01/03/2012 14:11:02:095 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : [condition1] Condition [operations:dbconnect_fail] String Equal [1] next [null] 01/03/2012 14:11:02:095 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Incrementing [operations:process] 01/03/2012 14:11:02:096 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [Get Code] to [TRANS_DEV:ACTION] 01/03/2012 14:11:02:096 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:callid] to [TRANS_DEV:CALLID] 01/03/2012 14:11:02:096 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Setting Datetime to [TRANS_DEV:DATETIME] 01/03/2012 14:11:02:097 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Datetime 3/1/12 2:11 PM got set. 01/03/2012 14:11:02:097 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:menu] to [TRANS_DEV:MENU] 01/03/2012 14:11:02:097 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [MainMenu:value] to [TRANS_DEV:PRESS] 01/03/2012 14:11:02:097 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:process] to [TRANS_DEV:PROCESS] 01/03/2012 14:11:02:097 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [Correct] to [TRANS_DEV:RES] 01/03/2012 14:11:02:098 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog112 \| ----- Action ----- \| TRANS_DEV:ACTION : Get Code 01/03/2012 14:11:02:098 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog112 \| ----- CallID ----- \| TRANS_DEV:CALLID : 20120301141045Main 01/03/2012 14:11:02:098 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog112 \| ----- DateTime ----- \| TRANS_DEV:DATETIME : Thu Mar 01 14:11:02 ICT 2012 01/03/2012 14:11:02:098 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog112 \| ----- Menu ----- \| TRANS_DEV:MENU : 1 01/03/2012 14:11:02:098 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog112 \| ----- Press ----- \| TRANS_DEV:PRESS : 1 01/03/2012 14:11:02:098 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog112 \| ----- Process ----- \| TRANS_DEV:PROCESS : 4 01/03/2012 14:11:02:098 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:Menu1-Insertlog112 \| ----- Result ----- \| TRANS_DEV:RES : Correct 01/03/2012 14:11:02:098 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Executing DB statement : [INSERT INTO MAXIMO.IVRLOG ( DATETIME, PROCESS, ACTION, PRESS, MENU, RES, CALLID ) VALUES ( ?, ?, ?, ?, ?, ?, ? )] 01/03/2012 14:11:02:100 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Rows affected : [1] 01/03/2012 14:11:02:101 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Menu1-OK 01/03/2012 14:11:03:200 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Menu1-Transfer 01/03/2012 14:11:03:200 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Subflow return node "Menu1-Transfer" forwarding to "TranferCTI" 01/03/2012 14:11:03:201 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : TranferCTI 01/03/2012 14:11:03:201 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : TransferCTI-Begin 01/03/2012 14:11:03:202 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : TransferCTI-AssignInf 01/03/2012 14:11:03:202 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [1401] to [operations:transferAgentNum] 01/03/2012 14:11:03:202 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [Contact Agent] to [operations:menu] 01/03/2012 14:11:03:203 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : TransferCTI-TransAnn 01/03/2012 14:11:07:895 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : TransferCTI-BlindCall 01/03/2012 14:11:07:899 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : VariableUtil.getVariableValue: Variable value is 1401 01/03/2012 14:11:07:899 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : VariableUtil.getVariableValue: Variable value is 50000 01/03/2012 14:11:07:899 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : CTICommand.execute: encrypted value is +IdvwQS49zlNC65M2oaCrkoBbLppoNe0LSc0Nfhab34= 01/03/2012 14:11:07:899 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : VariableUtil.getVariableValue: Variable value is 01/03/2012 14:11:07:900 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [No valid call id in CTI Transfer operation for held variable] 01/03/2012 14:11:07:900 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:TransferCTI-BlindCall \| ----------------------- Fail ---------------------------- 01/03/2012 14:11:07:901 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : TransferCTI-BlindTransfer 01/03/2012 14:11:08:086 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : TransferCTI-Disconnect1 01/03/2012 14:11:08:094 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : TransferCTI-Insertlog310 01/03/2012 14:11:08:094 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : [condition1] Condition [operations:dbconnect_fail] String Equal [1] next [null] 01/03/2012 14:11:08:094 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Incrementing [operations:process] 01/03/2012 14:11:08:094 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [Caller Agent] to [TRANS_DEV:ACTION] 01/03/2012 14:11:08:095 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:callid] to [TRANS_DEV:CALLID] 01/03/2012 14:11:08:095 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Setting Datetime to [TRANS_DEV:DATETIME] 01/03/2012 14:11:08:096 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Datetime 3/1/12 2:11 PM got set. 01/03/2012 14:11:08:096 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:menu] to [TRANS_DEV:MENU] 01/03/2012 14:11:08:096 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [MainMenu:value] to [TRANS_DEV:PRESS] 01/03/2012 14:11:08:096 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:process] to [TRANS_DEV:PROCESS] 01/03/2012 14:11:08:097 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [Transfer] to [TRANS_DEV:RES] 01/03/2012 14:11:08:097 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:TransferCTI-Insertlog310 \| ----- Action ----- \| TRANS_DEV:ACTION : Caller Agent 01/03/2012 14:11:08:097 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:TransferCTI-Insertlog310 \| ----- CallID ----- \| TRANS_DEV:CALLID : 20120301141045Main 01/03/2012 14:11:08:097 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:TransferCTI-Insertlog310 \| ----- DateTime ----- \| TRANS_DEV:DATETIME : Thu Mar 01 14:11:08 ICT 2012 01/03/2012 14:11:08:097 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:TransferCTI-Insertlog310 \| ----- Menu ----- \| TRANS_DEV:MENU : Contact Agent 01/03/2012 14:11:08:097 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:TransferCTI-Insertlog310 \| ----- Press ----- \| TRANS_DEV:PRESS : 1 01/03/2012 14:11:08:097 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:TransferCTI-Insertlog310 \| ----- Process ----- \| TRANS_DEV:PROCESS : 5 01/03/2012 14:11:08:097 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:TransferCTI-Insertlog310 \| ----- Result ----- \| TRANS_DEV:RES : Transfer 01/03/2012 14:11:08:097 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Executing DB statement : [INSERT INTO MAXIMO.IVRLOG ( DATETIME, PROCESS, ACTION, PRESS, MENU, RES, CALLID ) VALUES ( ?, ?, ?, ?, ?, ?, ? )] 01/03/2012 14:11:08:100 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Rows affected : [1] 01/03/2012 14:11:08:101 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : TransferCTI-Exit 01/03/2012 14:11:08:101 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Subflow return node "TransferCTI-Exit" forwarding to "InsertLogCDR1" 01/03/2012 14:11:08:102 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : InsertLogCDR1 01/03/2012 14:11:08:102 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : [condition1] Condition [operations:dbconnect_fail] String Equal [1] next [null] 01/03/2012 14:11:08:103 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:transferAgentNum] to [CDR_DEV:AGENT] 01/03/2012 14:11:08:103 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:ani] to [CDR_DEV:ANI] 01/03/2012 14:11:08:103 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:callid] to [CDR_DEV:CALLID] 01/03/2012 14:11:08:103 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [operations:dnis] to [CDR_DEV:DNIS] 01/03/2012 14:11:08:103 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [0] to [CDR_DEV:OTFLAG] 01/03/2012 14:11:08:103 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Setting Datetime to [CDR_DEV:STOPTIME] 01/03/2012 14:11:08:104 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Datetime 3/1/12 2:11 PM got set. 01/03/2012 14:11:08:104 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [ChkZipCode:value] to [CDR_DEV:ZIPCODE] 01/03/2012 14:11:08:105 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:InsertLogCDR1 \| ----- StartTime ----- \| CDR_DEV:STARTTIME : Thu Mar 01 14:10:45 ICT 2012 01/03/2012 14:11:08:105 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:InsertLogCDR1 \| ----- StopTime ----- \| CDR_DEV:STOPTIME : Thu Mar 01 14:11:08 ICT 2012 01/03/2012 14:11:08:105 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:InsertLogCDR1 \| ----- Agent ----- \| CDR_DEV:AGENT : 1401 01/03/2012 14:11:08:105 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:InsertLogCDR1 \| ----- ANI ----- \| CDR_DEV:ANI : 01/03/2012 14:11:08:105 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:InsertLogCDR1 \| ----- DNIS ----- \| CDR_DEV:DNIS : 01/03/2012 14:11:08:105 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:InsertLogCDR1 \| ----- CallID ----- \| CDR_DEV:CALLID : 20120301141045Main 01/03/2012 14:11:08:105 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:InsertLogCDR1 \| ----- ZIP ----- \| CDR_DEV:ZIPCODE : 50000 01/03/2012 14:11:08:105 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : session id:THQCON0HDSAS002-2012061071940-12 \| thaipost_ivr:InsertLogCDR1 \| ----- Ot Flag ----- \| CDR_DEV:OTFLAG : 0 01/03/2012 14:11:08:105 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Executing DB statement : [INSERT INTO MAXIMO.IVR_CDR ( CALLID, ANI, DNIS, AGENT, STARTTIME, STOPTIME, OTFLAG, ZIPCODE ) VALUES ( ?, ?, ?, ?, ?, ?, ?, ? )] 01/03/2012 14:11:08:107 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Rows affected : [1] 01/03/2012 14:11:08:107 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Assigning [1] to [operations:cdr_state] 01/03/2012 14:11:08:108 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Disconnect 01/03/2012 14:11:08:115 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Using SCESession 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr servlet : Exit 01/03/2012 14:11:08:117 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : CTIEnd.execute:1003 callid is 01/03/2012 14:11:08:117 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : CTICommand.execute: encrypted value is +IdvwQS49zlNC65M2oaCruPLYXBiRkiNf7qbN3138yk= 01/03/2012 14:11:08:117 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : CTICommand.execute: request to manager is http://10.252.206.12:8080/cticonnector/End?extension%3D1003%26callid%3D&k=%2BIdvwQS49zlNC65M2oaCruPLYXBiRkiNf7qbN3138yk%3D 01/03/2012 14:11:08:117 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : CTICommand.execute: setting session cookie to 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr 01/03/2012 14:11:08:119 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : CTICommand.execute: callinfo from Manager is 01/03/2012 14:11:08:123 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Removing session from AvayaSessionTermination Servlet 01/03/2012 14:11:08:123 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Termination URL reply : <?xml version="1.0" encoding="UTF-8"?> <vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us"> </vxml> 01/03/2012 14:11:08:123 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Setting Exit Timer 500 milliseconds 01/03/2012 14:11:08:123 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Response already comitted, using saved http session 01/03/2012 14:11:08:626 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Invalidating From Exit Timer 01/03/2012 14:11:08:626 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : HTTP Session lost removing SCESession 8A800C08B7E35B2D79708BD2CA2DD738 01/03/2012 14:11:08:626 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : SCESession Removed 01/03/2012 14:11:08:626 DEBUG - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Removing 1 session stack frames. 01/03/2012 14:11:08:626 INFO - 8A800C08B7E35B2D79708BD2CA2DD738:/thaipost_ivr : Popped Stack Frame [/thaipost_ivr]
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01/03/2012 13:09:33	Subject: Re: CTI Connection No valid call id in CTI Transfer operation for held variable #2
NeilGoldsmith Joined: Nov 6, 2013 Messages: 902 Offline	the caller on hold was disconnected prior to the transfer. This can happen if they hangup during the blind call 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 1003 is 12 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent 1003: Event: 0 is 103 for call 17 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.callChangedEvent:1003: got Call Observation Ended Event 01/03/2012 14:11:08:102 DEBUG - CTICallObserver.removeCall:removing call:17 from ext:1003
NeilGoldsmith Joined: Nov 6, 2013 Messages: 902 Offline	Profile PM

01/03/2012 13:19:58	Subject: Re: CTI Connection No valid call id in CTI Transfer operation for held variable #3
chukiatdenkongpon Joined: Nov 7, 2013 Messages: 97 Offline	Hi Neil, FOr this case, I can confirm that caller did not hang up the call because we test this with customer and during transfer with "Blind Call" but it is not work so DD App used "Blind Transfer " transfer to Agent. So could you please give me any suggestion.? Thank you. Chukiat D.
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01/03/2012 15:07:06	Subject: Re: CTI Connection No valid call id in CTI Transfer operation for held variable #4
NeilGoldsmith Joined: Nov 6, 2013 Messages: 902 Offline	You will have to generate a JTAPI log and CSTA trace and pursue this with AES/JTAPI support. The AES is reporting that the caller on hold dropped. The CTIC is only a client to the AES events, so it can only report what it was told by AES. The AES and JTAPI logs would give more details as to why the observer on the call was dropped and that support group is better able to diagnose their logs.
NeilGoldsmith Joined: Nov 6, 2013 Messages: 902 Offline	Profile PM

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