Hi

I have the problem that session:ucid is empty in AAOD App when using SIP Call.

So How can AAOD get UCID Value on AAOD App with SIP Call?

Please give me any suggestion.

Chukiat D.

Hi

As checking document, it have the following wording below:-

Universal Call Identifier (UCID) is an Avaya?]proprietary call identifier used to help correlate call records between different systems. Universal Call Identifier information, where enabled, is added to the User?]to?]User Information (UUI) data in SIP calls.

So it means that AAOD App can get ucid from UUI value in SIP Call, right?

If yes, I could not get ucid value from UUI value in AAOD App. Could you please give me more detail on how to getting ucid value of AAOD App in SIP Call?

THank you.

Chukiat D.

Hi

This is AAOD Trace app in SIP Call:-

28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :shareduui___value to complex: shareduui:value as [unknown] <== No ucid value

++++++++++++++++++++++++++++++++++

28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___uui to complex: session:uui as [] <== no ucid value

Full trace log below:-


28/12/2011 08:00:11 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : SCESession bound to HttpSession A3C0374B2E38BC2A25444240D2D1EBA2
28/12/2011 08:00:11 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : Browser Version null, terminationURL enabled : false
28/12/2011 08:00:11 DEBUG - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : PlatformParams:getPlatformParams: __VPVarGlobalDate is null
28/12/2011 08:00:11 DEBUG - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : PlatformParams:getPlatformParams:Timestamp is 01/01/70 7:00:00
28/12/2011 08:00:11 DEBUG - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : PlatformParams: get global parameters from VPMS...
28/12/2011 08:00:11 DEBUG - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : PlatformParams: AppRuntimeVarsResponse.getGlobalAppRuntimeVars returns status - Failure, either user id or password is invalid
28/12/2011 08:00:11 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : Using SCESession A3C0374B2E38BC2A25444240D2D1EBA2:/testfax servlet : Start
28/12/2011 08:00:11 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : ** Pushed Stack Frame [/testfax]
28/12/2011 08:00:11 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : runtime_platform : Experience Portal
28/12/2011 08:00:11 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : runtime_asr : SRGS-Literals
28/12/2011 08:00:11 DEBUG - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : Acquiring initial License
28/12/2011 08:00:11 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : Acquiring Avaya Platform runtime license
28/12/2011 08:00:11 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : Runtime :true
28/12/2011 08:00:11 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : IC :true
28/12/2011 08:00:11 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : CTI :true
28/12/2011 08:00:11 DEBUG - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : Grace Period timer cleared
28/12/2011 08:00:11 DEBUG - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : License refresh timer started
28/12/2011 08:00:11 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : MessageType is speech
28/12/2011 08:30:33 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : HTTP Session lost removing SCESession A3C0374B2E38BC2A25444240D2D1EBA2
28/12/2011 08:30:33 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : SCESession Removed
28/12/2011 08:30:33 DEBUG - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : Removing 1 session stack frames.
28/12/2011 08:30:33 INFO - A3C0374B2E38BC2A25444240D2D1EBA2:/testfax : ** Popped Stack Frame [/testfax]
28/12/2011 10:51:18 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : SCESession bound to HttpSession 2869F324E452722C77DA336D72CFA0F9
28/12/2011 10:51:18 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Browser Version 2.1.4, terminationURL enabled : true
28/12/2011 10:51:18 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : PlatformParams:getPlatformParams: __VPVarGlobalDate is 1324508418802
28/12/2011 10:51:18 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : PlatformParams:getPlatformParams:Timestamp is 12/22/11 6:00:18
28/12/2011 10:51:18 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : PlatformParams: get global parameters from VPMS...
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : PlatformParams: AppRuntimeVarsResponse.getGlobalAppRuntimeVars returns status - success
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : PlatformParams: get parameter|value - __VPLicenseServerURL|https://10.1.142.31:8443/WebLM/LicenseServer
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Using SCESession 2869F324E452722C77DA336D72CFA0F9:/testfax servlet : Start
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : ** Pushed Stack Frame [/testfax]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPlogpassword]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPVarAppDate]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPappname]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPapplog]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___sessionid to complex: session:sessionid as [DAS-VP-MPP2-2011362035525-4]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPbreadcrumb]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPmaxbackuplogfiles]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPvpms]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPloglevel]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPVarAppURL]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPapploggingurl]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPVarGlobalDate]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPlogname]
28/12/2011 10:51:19 DEBUG - 2869F324E452722C77DA336D72CFA0F9:/testfax : Not able to save posted variable information [__VPappvars]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : runtime_platform : Experience Portal
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : runtime_asr : SRGS-Literals
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : MessageType is speech
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Using SCESession 2869F324E452722C77DA336D72CFA0F9:/testfax servlet : Main
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___vprdnis to complex: session:vprdnis as []
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___channel to complex: session:channel as []
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :shareduui___value to complex: shareduui:value as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___sessionlabel to complex: session:sessionlabel as [undefined]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :shareduui___id to complex: shareduui:id as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___vpcalledextension to complex: session:vpcalledextension as []
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___ani to complex: session:ani as [813922940]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___videoheight to complex: session:videoheight as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___videocodec to complex: session:videocodec as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___mediatype to complex: session:mediatype as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___protocolname to complex: session:protocolname as [sip]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___ucid to complex: session:ucid as [undefined]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___videofps to complex: session:videofps as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as []
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___videoformat to complex: session:videoformat as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___sharedmode to complex: session:sharedmode as [serviceprovider]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___calltag to complex: session:calltag as [DAS-VP-MPP2-DAS-SM1-MGMT-1-2011362035525]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___dnis to complex: session:dnis as [79703]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :_sipcallid to simple: _sipcallid as [80c44c8e6333e1180804edb7b8800]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as []
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___uui to complex: session:uui as []
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___videowidth to complex: session:videowidth as [unknown]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___protocolversion to complex: session:protocolversion as [2.0]
28/12/2011 10:51:19 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :session___aai to complex: session:aai as []
28/12/2011 10:51:24 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Using SCESession 2869F324E452722C77DA336D72CFA0F9:/testfax servlet : Set_Fax_m4211Copy
28/12/2011 10:51:24 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :Main___confidence to complex: Main:confidence as [1]
28/12/2011 10:51:24 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :Main___utterance to complex: Main:utterance as [2]
28/12/2011 10:51:24 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :Main___nomatchcount to complex: Main:nomatchcount as [0]
28/12/2011 10:51:24 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :Main___interpretation to complex: Main:interpretation as [2]
28/12/2011 10:51:24 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :Main___value to complex: Main:value as [2]
28/12/2011 10:51:24 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :Main___inputmode to complex: Main:inputmode as [dtmf]
28/12/2011 10:51:24 INFO - 2869F324E452722C77DA336D72CFA0F9:/testfax : Storing :Main___noinputcount to complex: Main:noinputcount as [0]

Try looking at this post:
https://devconnect.avaya.com/public/forum/d_forum_3.jsp?t=10435&f=6

If that doesn't help, open a support ticket with AVP support as this is going to depend on your configuration on the platform side.