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Reply locked
Author Message
05/01/2012 11:55:13
Subject: CCXML Transfer App with SIP
#1
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

Can I used the reference sample CCXML App + VXML App to do transfer with SIP?

- CCXML App ==> Call VXML App to get 'x' value ==> return to CCXML App with Agent SIP value ==> CCXML App transfer caller to Agent SIP.

Please suggest.
Thank you.

Chukiat D.
PM
05/01/2012 11:56:50
Subject: Re: CCXML Transfer App with SIP
#2
NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
Offline
sure
PM
05/01/2012 12:01:27
Subject: Re: CCXML Transfer App with SIP
#3
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

Can you please give me name of sample CCXML App to meet this requirement?

Thank you.

Chukiat D.
PM
05/01/2012 12:04:35
Subject: Re: CCXML Transfer App with SIP
#4
chukiatdenkongpon
Joined: Nov 7, 2013
Messages: 97
Offline
Hi

I have one more question that If caller call to CCXML App ==> VXML App, Can caller be transfer to Agent with VXML App directly without using transfer in CCXML App?

Please advise.

Chukiat D.
PM
05/01/2012 12:53:33
Subject: Re: CCXML Transfer App with SIP
#5
NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
Offline
Yes, you can use a VXML transfer also. CCXML gives you more control and options like passing UUI.
PM
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