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Author Message
15/11/2011 09:22:47
Subject: Dropped calls with no reason
#1
DavidFradejas2
Joined: May 26, 2011
Messages: 0
Offline

Our system is AACC6.2 patch 10, sometimes we lose calls with no reason. The agent is talking with customer and suddenly the connection is lost. it happends a lot of times recently.

Does anybody know what is the cause of this behaviour?
Could you tell me what logs i have to check?

i Know that this is not a SR, but i would like to know if anybody can help me because i have some SR opened with no results.

Thanks a lot.
PM
16/11/2011 04:53:46
Subject: Re: Dropped calls with no reason
#2
AudreyHayden
Joined: Jun 7, 2011
Messages: 0
Offline
Hi David,
If this is a live system in your Production then you need to raise a ticket with Avaya Services asap to get investigated by the Product Support Teams.

This Forum is just for SDK issues for Developers.

Regards,
Audrey
PM
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