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Reply locked
Author Message
22/09/2011 11:33:48
Subject: Agent desktop
#1
UmaimaSuleman
Joined: Sep 22, 2011
Messages: 1
Offline
Hi,

I would like to know if the agent desktop supports multiple voice work items. After an agent disconnects a call, can he/she receive another voice work item even though the previous work item tab isn't closed?
PM
28/09/2011 06:48:09
Subject: Re: Agent desktop
#2
AudreyHayden
Joined: Jun 7, 2011
Messages: 0
Offline
Yes - the agent can receive another voice work item immediately after the previous call is disconnected. Wrap up times only apply to multimedia contacts.
PM
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