Hi, One of the customer is trying to integrate RTDSDK with AACC 6.2 (HA system) for getting real time data from AACC.
He is able to access the AACC with Sysadmin account and below is the result what customer receiving.
Started a new data stream which returned a request ID of 0.
Compression was ON - data uncompressed successfully.
Compression was ON - data uncompressed successfully.
Compression was ON - data uncompressed successfully.
Compression was ON - data uncompressed successfully.
Compression was ON - data uncompressed successfully.

Not able to see the real time data.

But when tested with CC 7.0 we are geeting the Real Time data from CCMS.

Could anyone suggest why it is not working in AACC?

Regards,
Zakir.

Hi,
When i tried again in LAB today with AACC 6.2 i got the below responce.
Started a new data stream which returned a request ID of 0
Recovery Started
Recovery Successful
Recovery Started
Recovery Successful
Recovery Started
Recovery Successful
Recovery Started
Recovery Successful
But i am not able to see the RDT data.
This i tested for the Agent status with a agent logged in.

can some one help ASAP as customer is waiting for the resolution.
regards,
zakir.

Hi Zakir,
This issue is being investigated by the devConnect Developer Support Team.
OPENTECH11292: AACC 6.2 SP4: RTD SDK Unicode no Data Stream
All Updates will be logged in this ticket only.

Regards,
Audrey

Is there an update on this issue? We are experiencing the same problem. How do we get updates from ticket OPENTECH11292?

Hello,
Please download the latest RTD SDK from the DevConnect web site and test your scenario.
If you have an issue with the latest (current) RTD SDK please log a ticket.
Thanks
John

Where can I find the latest RTD SDK?

Hello,
The latest RTD SDK is available on this site under products & sdks.
John

Do you have any CCMA RTD SDKs that don't use web services but rather the Unicast data?

Hi Greg,
The RTD SDK is based on an unicast type connection as it's 1-1. The RSM SDK uses Multicast only whereas the RTD is a TCP-IP Client to Server Connection.

THe following was taken from the RTD SDK Guide:

The API client accesses a Contact Center Manager Server by way of a TCP/IP connection. The API allows a single application to connect to a single server. To display a continuous stream of data from multiple servers, applications must connect to each server through a
different process.

Note: A thread and a process are different. The creation of a new process ensures that the runtime is reloaded, thus allowing for a new connection to a server.

On the Contact Center Manager Server, a Real-time Data session appears as a user logon. The server allows for a total of 100 client sessions. For instance, if there are 100 different client applications logged on to the server, then the next workstation client or application attempting to log on is rejected.

Application programs can obtain real-time data in two different ways:
�� They can make one-time requests for data.
�� They can register with a server for a continuous stream of data updates.

Please review the Real-time Data API Programmer's
Guide for further details.

Is the CCMA the only server that I can collect Unicast data from, or does the CCMS also send out Unicast data?

Hello,
Both the RTD and RSM SDKs run on CCMS not on CCMA.
John

Is there any Real-Time Skillset data that comes from the CCMA that can be collected for use in a custom application?

Hello,
No - that data would be available in either the RTD or RSM streams.
It would not be real time, but you could specify a very short time interval for the discrete updates.
I recommend you download the RTD SDK which includes documentation and sample code covering this.
John

I downloaded teh RTDSDK but when I try to run the sample programs, it just gives me this error, "The program can't start because the nirtd.dll is mission from your computer. Try reinstalling the program to fix this problem" I tried reinstalling but I still get the same error.

Hi Greg,
I would recommend that you open a ticket with DevConnect Tech Support if you need assistance with investigating this issue.