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I have a question regarding the information posted during an ACE callback. There is a discrepancy with the session call identifiers.
Here is the response after initiating a successful session call:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
Here is a notifyCallEvent post:
<?xml version='1.0' encoding='UTF-8'?>
The element callSessionIdentifier is defined as the "Unique identifier that identifies the call session." My question is: since the id returned after a successful session initiation does not match the one from the call event, how do we get the identifier that will be used in the call event BEFORE we receive the event?
If you are still seeking assistance with this,
1) What is he wanting to accomplish? Is he trying to monitor single device, multiples devices, or all device activities on a call session? What is the startCallNotification soap request which was submitted when creating correlator AvayaCallBack-Test-x18?
2) What is the corresponding makeCallSession Request for the given makeCallSessionResponse?
3) He should execute getCallSessionInformation for both call sessions (8dcfe664-1851-4a4a-80ef-4ffee79aa99c and 83502477-e344-48e0-9b60-6558fb07f6b2).
The call session information should tell him current state of the calls and how ACE is tracking them. Also showing which participants are on those calls so he can identify if there are multiple calls occurring for device he's monitoring.