Hi Team,

We have Implemented Service Observe using DMCC API.

We noted in OneXAgent softphone ,whenever we start service observing an agent by dialling *16<agentid>,there is a button called Serv-obsrv which becomes green on-success . when we click that Serv-obsrv button ,we are able to go to
Listen and Talk mode (which is indicated ) and when we click the Serv-obsrv button again ,we are able to go back to Listen In mode.

Can you please guide us how to achieve this seamless switching between Listen and Talk mode to Listen In mode and vice-versa
using DMCC API.

Please post us with steps in detail to achieve this requirement.



Thanks,
Vijay Anand V P
VERIZON

What you want to do is reasonably straightforward:

1. Register a DMCC softphone in Dependent mode, with the same extension as the OneXAgent that will be doing the observing.
2. Do a GetButtonInformation to get a list of all the configured buttons.
3. Find the button with a buttonFunction of type SERV_OBSRV (85).
4. The application can now ButtonPress this button whenever necessary.

Martin