Hi

I am not sure which forum is appropriate for a one-X Agent query, so apologies if I have put this in the wrong place.

We have a one-X Agent dilemma.

Each time a direct inbound call is connected to an agent, we wish to capture the entry VDN and use it to do a lookup in our backend database.

This is fine when the call is connected as we can use the %v one-X Agent parameter.

However, when a call is transferred, %v is updated to the line connecting the two agents, and we lose the original one.

I did think that we might be able to write the original %v value to our database on first connection and retain it for the duration of the call, but this hinges on one-X Agent providing a unique call ID which we can store along with the VDN.

Do you have any suggestions as to how we can overcome this problem?

Many thanks

Nick

I do not think there is a forum on Devconnect that deals with one-X Agent. There may be a forum on support.avaya.com where you can get help.

Martin