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Author Message
19/02/2014 00:12:13
Subject: Playing Announcement file in a Campaign strategy
#1
HudaParkar
Joined: Nov 12, 2013
Messages: 21
Offline
Hi,

I would like to know if there is a way by which in a contact strategy we can import an annoucement file to play to a customer instead of entering text in the notification text.

I beleive entering text as it is uses the TTS?
PM
21/03/2014 05:14:55
Subject: Playing Announcement file in a Campaign strategy
#2
PrashantJawale
Joined: Mar 21, 2014
Messages: 20
Offline
The pre-recorded prompts (wav files) need to be uploaded using CAV(Configurable Application Variables)while configuring AvayaPOMAnnouncemen on applications page of EPM. The AvayaPOMNotifier app is used for TTS.

Thanks,
Prashant
PM
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