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PaulShepherd
Joined: Jan 26, 2006
Messages: 0
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I am unable to get the CTIC to connect to the AES server. I have setup under runtimeconfig, and tsapi.pro has the IP=port info correct. I still get these errors on restart:
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.setTServerWait: TServer wait time is 4
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.init: initing CTI connector. Verbosity set at 3
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.init: CTI Version is 05.00.15.05
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0)
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#SWLINK1#CSTA-S#AESSERVER01
07/04/2011 13:42:05 ERROR - CTIConnectorManager.initProvider: provider:TSERVER1 is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: Couldn't find trust store file "avayaprca.jks".
07/04/2011 13:42:05 DEBUG - ProviderMonitor: Checking:TSERVER1 for availability
07/04/2011 13:42:05 DEBUG - ProviderMonitor:TSERVER1 is null in our list, attempt to reget
07/04/2011 13:42:05 DEBUG - ProviderMonitor:TSERVER1 is not available

Can I setup a cticonnector.xml file to put all the info?
WilsonYu
Joined: Nov 6, 2013
Messages: 3946
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Do you have these properties in the tsapi.pro file:

trustStoreLocation=<absolute Tomcat Home path>/webapps/cticonnector/WEB-INF/lib/avayaprca.jks
trustStorePassword=password

We have it in the DD_DevGuide doc too.
PaulShepherd
Joined: Jan 26, 2006
Messages: 0
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Now I do. adding those lines make it connect.
WilsonYu
Joined: Nov 6, 2013
Messages: 3946
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Sounds like the problem is solved.
DouglasWambo2
Joined: Dec 2, 2013
Messages: 74
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So what was the solution? I'm having the same issue.
WilsonYu
Joined: Nov 6, 2013
Messages: 3946
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If you are using secured connection in AES, you need to configure the 2 lines in tsapi.pro. That was commented in this thread.

trustStoreLocation=<absolute Tomcat Home path>/webapps/cticonnector/WEB-INF/lib/avayaprca.jks
trustStorePassword=password
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