I am unable to get the CTIC to connect to the AES server. I have setup under runtimeconfig, and tsapi.pro has the IP=port info correct. I still get these errors on restart:
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.setTServerWait: TServer wait time is 4
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.init: initing CTI connector. Verbosity set at 3
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.init: CTI Version is 05.00.15.05
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0)
07/04/2011 13:41:52 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#SWLINK1#CSTA-S#AESSERVER01
07/04/2011 13:42:05 ERROR - CTIConnectorManager.initProvider: provider:TSERVER1 is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: Couldn't find trust store file "avayaprca.jks".
07/04/2011 13:42:05 DEBUG - ProviderMonitor: Checking:TSERVER1 for availability
07/04/2011 13:42:05 DEBUG - ProviderMonitor:TSERVER1 is null in our list, attempt to reget
07/04/2011 13:42:05 DEBUG - ProviderMonitor:TSERVER1 is not available

Can I setup a cticonnector.xml file to put all the info?

Do you have these properties in the tsapi.pro file:

trustStoreLocation=<absolute Tomcat Home path>/webapps/cticonnector/WEB-INF/lib/avayaprca.jks
trustStorePassword=password

We have it in the DD_DevGuide doc too.

Now I do. adding those lines make it connect.

Sounds like the problem is solved.

So what was the solution? I'm having the same issue.

If you are using secured connection in AES, you need to configure the 2 lines in tsapi.pro. That was commented in this thread.

trustStoreLocation=<absolute Tomcat Home path>/webapps/cticonnector/WEB-INF/lib/avayaprca.jks
trustStorePassword=password