Hi

I have installed the POM Rel 2.5 on AAEP Rel 6.0.

On POM I have created a simple Application to play the announcements to customer after the call gets connected.

Calls are being made to the customer but call disconnects automatically in few seconds after playing the fist announcement in the application.

Where as if I make the call by a notmmal Outcall application the call successfully connected and full announcements played.

Would be great if someone could help

Hi,

In case you faced the same problem as mine. you can try this.

Platform: POM 2.5 SP1, AEP 6, Tomcat 6, custom app developed by using OD.
Problem: Call get disconnected if no input within 20 sec after announcement play
Solution: Check connectionTimeout parameter in server.xml of Tomcat. The default value of connectionTimeout is 20000 millisecond. I change it to 60000 millisecond for lengthy annoncement.

Hope this help :)

hi,

go to EP administration press on MPP servers.
goto Browser settings, set Fetch timeout from 15 to 90.

OK, for all of you who has this problem:

On the Implementation guide pages 18-19 are very confusing for an External application server like Tomcat.

you have to do the following:

1. login to your runtimeconfig with ddadmin. go to certificates and add a certificate call it "axis2" or something.
put the url: https://<ip of epms>/axis2

2. login to epms with admin previliges: click certificates. press trusted certificates tab.
do the exact same thing : press import put axis2 in the name and the url : https://<ip of emps>/axis2

restart MPP's.
that's it.