Hi Guys,

Is there a way I could kill the sessions of the caller accessing the application in the end of the call. Somehow I find some active sessions that are not on current date. causing to locked some channels.

thanks,

Hi Guys,

The application is accessing a web service using Axis 2 below is the code we used to connect and parse:

public class parse extends com.avaya.sce.runtime.BasicServlet {

   // {{START:CLASS:FIELDS
   // }}END:CLASS:FIELDS
   private static final String BARRED = "CBAR";
   private static final String SBARRED = "SBAR";
   
   /**
    * Default constructor Last generated by Dialog Designer at: 2013-OCT-17
    * 10:26:08 AM
    */
   public parse() {
      // {{START:CLASS:CONSTRUCTOR
      super();
      // }}END:CLASS:CONSTRUCTOR
   }

   /**
    * This method allows for custom integration with other Java components. You
    * may use Java for sophisticated logic or to integrate with custom
    * connectors (i.e. JMS, custom web services, sockets, XML, JAXB, etc.)
    *
    * Any custom code added here should work as efficiently as possible to
    * prevent delays. It's important to design your callflow so that the voice
    * browser (Voice Portal/IR) is not waiting too long for a response as this
    * can lead to a poor caller experience. Additionally, if the response to
    * the client voice browser exceeds the configured timeout, the platform may
    * throw an "error.badfetch".
    *
    * Using this method, you have access to all session variables through the
    * SCESession object.
    *
    * The code generator will *** NOT *** overwrite this method in the future.
    * Last generated by Dialog Designer at: 2013-OCT-17 10:26:08 AM
    */
   public void servletImplementation(
         com.avaya.sce.runtimecommon.SCESession mySession) {

      // TODO: Add your code here!
      IVariable x = mySession
            .getVariable(IProjectVariables.GET_ASSIGNED_PRODUCT_DETAILS);

      String mob_num = x.getComplexVariable().getField(
            IProjectVariables.GET_ASSIGNED_PRODUCT_DETAILS_FIELD_MSISDN)
            .getStringValue();

      String ProductType = x.getComplexVariable().getField(IProjectVariables.GET_ASSIGNED_PRODUCT_DETAILS_FIELD_PRODUCTTYPE)
            .getStringValue();

      IVariable var = mySession.getVariable(IProjectVariables.SUBS_STATUS);
      IVariable var2 = mySession.getVariable(IProjectVariables.SUB_STATUS_2);

      try {

         OrderingServiceStub stub = new OrderingServiceStub();

         GetAssignedProductDetails req = new GetAssignedProductDetails();

         MSISDN_type15 msisdn = new MSISDN_type15();
         msisdn.setMSISDN_type14(mob_num);
         req.setMSISDN(msisdn);

         OutputFieldsFilterCriteria ptype = new OutputFieldsFilterCriteria();
         ptype.setProductType(true);
         req.setOutputFieldsFilterCriteria(ptype);

         GetAssignedProductDetailsE param = new GetAssignedProductDetailsE();
         param.setGetAssignedProductDetails(req);

         GetAssignedProductDetailsResponseE respE = stub
               .getAssignedProductDetails(param);

         ///System.out.println("Product Type:" + ptype);
         System.out.println("Mobile Number: " + msisdn);
         // System.out.println("Subscriber Status: " +
         // respE.getGetAssignedProductDetailsResponse().getGetAssignedProductDetailsResult()
         // .getAssignedProducts().getAssignedProduct());

         Boolean isBarred = FALSE;
         Boolean SBarred = FALSE;
         if (isValidResponse(respE)) {
            for (AssignedProductDetails assignedProduct : respE
                  .getGetAssignedProductDetailsResponse()
                  .getGetAssignedProductDetailsResult()
                  .getAssignedProducts().getAssignedProduct()) {
               if (assignedProduct.getProductType() != null) {
                  if (BARRED.equals(assignedProduct.getProductType()
                        .getValueAsString())) {
                     isBarred = TRUE;
                  }
                  else if (SBARRED.equals(assignedProduct.getProductType()
                        .getValueAsString())) {
                     
                     SBarred = TRUE;
                     
                  }
               }
            }

         }
            
   
         System.out.println("SUB IS BARRED: " + isBarred);
         System.out.println("SUB IS SBARRED: " + SBarred);


         // ASSIGN SUBSCRIBER'S STATUS TO A VARIABLE
         var.getSimpleVariable().setValue(isBarred);
         var2.getSimpleVariable().setValue(SBarred);

      } catch (AxisFault e) {
         e.printStackTrace();
      } catch (RemoteException e) {
         e.printStackTrace();
      } catch (Exception e) {
         e.printStackTrace();
      }
   }

   private boolean isValidResponse(GetAssignedProductDetailsResponseE response) {
      return response != null
            && response.getGetAssignedProductDetailsResponse() != null
            && response.getGetAssignedProductDetailsResponse()
                  .getGetAssignedProductDetailsResult() != null
            && response.getGetAssignedProductDetailsResponse()
                  .getGetAssignedProductDetailsResult()
                  .getAssignedProducts() != null;
   }

Now during our testing we can see that it normally end the session but when large volume of calls came in/ during production then the issue encountered, which some sessions are getting hung/locked, that's why we need to know if there is a way we could end the session in our application. Or any enhancement on the code to fix this.

Thanks,

Carl, we may suggest, the issue with large volume is due to exceeding the fetch timeout of 15 secs and MPP is killing the session with a fetch timeout. You should check sessionslot logs on the MPP to see if that is the case.