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Author Message
24/10/2013 03:57:08
Subject: Music played when Agent Place Customer on Hold based on Language
#1
JianJiangTan
Joined: Nov 11, 2013
Messages: 2
Offline
Hi There,

Anyone with the the solution for the requirement below?
- Customer calls into the PABX and the routed to the AACC Language selection Call Flow. After that, Customer is routed to the Agent follow by the Agent answering the call. When the Agent place the call on Hold, The Music On Hold source would be played based on the Language Selection done by the Customer.

Please advice if it is possible.
Thank You.

Regards,
Jian Jiang, Tan
jianjiang_tan@jjsea.com
+603 7884 6262
PM
24/10/2013 05:07:23
Subject: Re: Music played when Agent Place Customer on Hold based on Language
#2
JohnMcLoughlin
Joined: Nov 3, 2010
Messages: 131
Offline
Hello,
This would depend on the type of PABX install AACC is working against?
John
PM
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