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Forum Index » Avaya Aura Contact Center (Archive - Oct 2013 and earlier) » Music played when Agent Place Customer on Hold based on Language   XML
 
Author Message
JianJiangTan



Joined: 11/11/2013 01:42:48
Messages: 2
Offline

Hi There,

Anyone with the the solution for the requirement below?
- Customer calls into the PABX and the routed to the AACC Language selection Call Flow. After that, Customer is routed to the Agent follow by the Agent answering the call. When the Agent place the call on Hold, The Music On Hold source would be played based on the Language Selection done by the Customer.

Please advice if it is possible.
Thank You.

Regards,
Jian Jiang, Tan
jianjiang_tan@jjsea.com
+603 7884 6262
JohnMcLoughlin



Joined: 03/11/2010 13:07:40
Messages: 131
Offline

Hello,
This would depend on the type of PABX install AACC is working against?
John
 
 
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