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Forum Index » Avaya Aura Contact Center (Archive - Oct 2013 and earlier) » Music played when Agent Place Customer on Hold based on Language   XML
Author Message

Joined: 11/11/2013 01:42:48
Messages: 2

Hi There,

Anyone with the the solution for the requirement below?
- Customer calls into the PABX and the routed to the AACC Language selection Call Flow. After that, Customer is routed to the Agent follow by the Agent answering the call. When the Agent place the call on Hold, The Music On Hold source would be played based on the Language Selection done by the Customer.

Please advice if it is possible.
Thank You.

Jian Jiang, Tan
+603 7884 6262

Joined: 03/11/2010 13:07:40
Messages: 131

This would depend on the type of PABX install AACC is working against?
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