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Author Message
11/10/2013 09:20:08
Subject: Best Practice: DMCC .NET Abandoned Calls
#1
FrancisMacDonald
Joined: Feb 21, 2014
Messages: 3
Offline
Right now I am detecting abandoned calls by checking if a call ever hits an Established (talking) state before the connection clears.

If a call does not have an answering device, I assume that the call is abandoned and flag it as such.

Is that the correct way to determine Abandoned calls?
PM
11/10/2013 09:46:42
Subject: Re: Best Practice: DMCC .NET Abandoned Calls
#2
FrancisMacDonald
Joined: Feb 21, 2014
Messages: 3
Offline
Specifically a call abandoned while queued in a group.
PM
14/10/2013 08:42:56
Subject: Re: Best Practice: DMCC .NET Abandoned Calls
#3
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Online
I take it that you have a monitor in the VDN. In that case, yes, I think that is a good way to tell if a call is abandoned.

Martin
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