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Author Message
07/10/2013 22:57:54
Subject: Salesforce.com adapter runtime error
#1
JasonCheung
Joined: Aug 9, 2012
Messages: 0
Offline
i am implementing SFDC CTI adapter to Avaya AES currently.
most of the client works fine but some user receives C++ runtime error (1 out of 10) when they are using non-admin account to login windows.
The error disappear when they use the admin account to login.
In the cti_connect.log file i found CCTIAppExchange::CreateOfficeToolkit: Failed to create OfficeToolkit.
i have tried to re-register the dll (in the admin a/c) as SFDC suggest, but the problem still exist.
any suggestion?
PM
11/10/2013 13:31:19
Subject: Re: Salesforce.com adapter runtime error
#2
CraigJohnson5
Joined: Oct 24, 2013
Messages: 413
Offline
CreateOfficeToolkit is not something that belongs to the Telephony or SMS web service. Is this an IP Office application?
PM
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