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Forum Index » Avaya Aura Contact Center (Archive - Oct 2013 and earlier) » AML_SIP CCT Connection   XML
 
Author Message
TommyEllis2



Joined: 08/10/2012 05:00:16
Messages: 11
Location: Pretoria
Offline

Hi there,
I need help with integration into an AACC SIP system with CCT SDK.

I am familiar with the AML process, but its a first time for me on SIP.

I can login the agent to CCT, monitor the softphone, and get the events, but do not get the attached data that is sent from the scripting engine in orchestration designer. The attach data string in my application stays empty.

Kind regards

Tom
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JohnMcLoughlin



Joined: 03/11/2010 13:07:40
Messages: 131
Offline

Hello,
There is a sample application 'Soft Phone Attached Data' which would help you with this.
In a SIP environment use UUI data.
John
TommyEllis2



Joined: 08/10/2012 05:00:16
Messages: 11
Location: Pretoria
Offline

HI John,
thanks for the reply,

I use the following in AML to get the attached data:
myData = e.Contact.Data;

How il I go about to get the UUI data?

myData = e.Contact.UUI ???????????

Tom
[Email] [WWW]
JohnMcLoughlin



Joined: 03/11/2010 13:07:40
Messages: 131
Offline

Hello,
There is an example in the source code of the sample application on how to retrieve UUI data.
However, I think your issue could be in how the UUI data is set.
For further analysis, I recommend you log a DevConnect ticket.
John
TommyEllis2



Joined: 08/10/2012 05:00:16
Messages: 11
Location: Pretoria
Offline

Is the UUI data "HEX" ?
[Email] [WWW]
JohnMcLoughlin



Joined: 03/11/2010 13:07:40
Messages: 131
Offline

Hello,
The type conversion is shown in the sample code.
It can be either string or binary format.
John
 
 
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