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Author Message
27/04/2010 10:01:23
Subject: EWT in case of adjunct routing
#1
muhammadabrar2
Joined: Oct 13, 2008
Messages: 7
Offline
We are using EWT of queue for various operations. Is it still possible to use this thing while doing routing with tsapi?
Thanks.
PM
27/04/2010 10:03:50
Subject: Re: EWT in case of adjunct routing
#2
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
it depends on what you expect.. EWT is calculated based on calls in a particular hunt group's queue. If your routing engine is taking the role of the queue in the hunt group it is impossible for Communication Manager to perform an accurate calculation on calls that your application is holding onto.
PM
[WWW]
19/06/2013 11:52:52
Subject: Re: EWT in case of adjunct routing
#3
MuhammadArbab
Joined: Jan 8, 2013
Messages: 0
Offline
Hi John,

Can you please share formula/algorithm Avaya uses for calculating EWT?

PM
01/07/2013 16:24:40
Subject: Re: EWT in case of adjunct routing
#4
MuhammadArbab
Joined: Jan 8, 2013
Messages: 0
Offline
Hi John,

Awaiting for your response.

regards
Arbab
PM
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