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Reply locked
Author Message
30/09/2013 10:18:49
Subject: Can I customize Agent Desktop
#1
ShahulHameed
Joined: Nov 8, 2013
Messages: 9
Offline
Hi,

Can i customize Nortel or Avaya Agent Desktop? Because, i have to get CAD data from web service and pass it to Agent desktop.

Please suggest me.

Thanks
Shahul
PM
02/10/2013 05:06:22
Subject: Re: Can I customize Agent Desktop
#2
BrunoGil
Joined: Aug 24, 2012
Messages: 0
Offline
Hi,

You can use Avaya Aura(tm) Contact Center Communication Control Toolkit SDK and develop your own Agent Desktop.

This SDK only provide the methods to deal with voice interactions, you cannot manage chat and email interactions.

I hope this information can help you.

Best Regards,
Bruno Gil
PM
03/10/2013 01:55:06
Subject: Re: Can I customize Agent Desktop
#3
ShahulHameed
Joined: Nov 8, 2013
Messages: 9
Offline
Thanks for your valuable suggestion.

I have gone through CCT SDK and i understand that, i can create my own agent desktop instead of customizing existing AAAD.

Is there any way to customize the existing Avaya Aura(TM) Agent Desktop itself to show the CAD data.

Please suggest me.

Best Regards
Shahul Hameed S
PM
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