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Forum Index » Avaya Aura Contact Center (Archive - Oct 2013 and earlier) » Can I customize Agent Desktop   XML
Author Message

Joined: 08/11/2013 00:44:20
Messages: 9


Can i customize Nortel or Avaya Agent Desktop? Because, i have to get CAD data from web service and pass it to Agent desktop.

Please suggest me.


Joined: 24/08/2012 04:31:45
Messages: 0


You can use Avaya Aura(tm) Contact Center Communication Control Toolkit SDK and develop your own Agent Desktop.

This SDK only provide the methods to deal with voice interactions, you cannot manage chat and email interactions.

I hope this information can help you.

Best Regards,
Bruno Gil

Joined: 08/11/2013 00:44:20
Messages: 9

Thanks for your valuable suggestion.

I have gone through CCT SDK and i understand that, i can create my own agent desktop instead of customizing existing AAAD.

Is there any way to customize the existing Avaya Aura(TM) Agent Desktop itself to show the CAD data.

Please suggest me.

Best Regards
Shahul Hameed S
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