Hi Lan,
I have tried "CCMS Landing Pad". I mentioned some of my assumption here in below points
a) It is Open Interfaces Open Networking web service which will reserve a landing pad CDN and
can be used for cancelling that reservation using Java technology.
b) I need to call a method called reserveCDNLandingPad() webservice to reserve a landing pad.
c) For reserving the landing pad, i need some of the following Parameters to be set
"contactGUID, destinationCDN, contactData, intrinsics, ReasonCode, Authentication".
c) Once a landing pad is reserved i can transfer the call along with attached data.
d) After completing the call, once i call a method cancelCDNLandingPad() it will return back the
to cancel the reserved "Landing pad name" using this name i can cancel a reserved landing pad.
c) They have provided the SDK for this implementation.
In this scenario i have few queries,
i) In #2 parametres whether the destinationCDN will be the agent number or can be a queue number.
ii) And it seems that Open Networking Open Interface CCMS's version is "Contact
Center 7.0 SU_02 release." while my Contact center CCMS's version is (Contact Center 6.0) Will there
be any conflict on such combination.
iii) Will "CCMS Open Network Landing Pad" concept transfer the call from GVP to Avaya CC? Because, i will call "Open Network Landing Pad" web service from GVP.
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