I need to get real time data from CMS through ODBC or any other method, please your support about available methods

There are two APIs available RTD and RSM. The SDKs are available under the AACC release contents

https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=819

Look for "CCMS Programming API SDKs and Documentation Downloads" section.

Thanks too much for your prompt feedback,
After downloading RTD documentation, I found that the minimum interval is 10 minutes so I won't get real time and the minimum interval will be 10 minutes as per the below book paragraph

[
Each type of statistic is collected in two different ways?interval-to-date and moving window.
The interval used for interval-to-date calculations is user-configurable in 15-minute increments
from 15 minutes to 24 hours. The interval used for moving window calculations is predefined to
be 10 minutes.
]

please tell me if i understood the above information correctly and tell me if there are any other available methods to get real time statistics not 10 or 15 minutes interval

I believe you are mis-understanding the information. The 10min / 15min intervals are for statistical collation, not the frequency of update. Typically, in RTD and RSM, one would request updates every 5 seconds or so.

Thanks for your prompt reply, so I could get acd calls on a specific split or available agents or any other data every 5 seconds ?

Correct. You can get it down to every 2 seconds for most queries, however, you should be aware of the network load in those instances. There is a compression option also, which helps with that.

do you have any sample applications for using RTD ?

Thanks in advance.

Hello,
There is a sample application included in the RTD SDK which you can download from this web site.
John

As Per Your Previous reply, I have downloaded sdk under below provided section but there are no applications

https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=819

Look for "CCMS Programming API SDKs and Documentation Downloads" section.

Hello,
The RTD SDK contains an executable installer.
Install the SDK and both ANSi and UNICODE sample applications will be installed.
John