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Forum Index » Avaya Aura Contact Center (Archive - Oct 2013 and earlier) » Get Real Time CMS Data through ODBC   XML
 
Author Message
MahmoudDarwish



Joined: 16/12/2013 07:58:06
Messages: 6
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I need to get real time data from CMS through ODBC or any other method, please your support about available methods
FergusCameron


[Avatar]
Joined: 17/04/2012 08:18:32
Messages: 131
Location: WI, USA
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There are two APIs available RTD and RSM. The SDKs are available under the AACC release contents

https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=819

Look for "CCMS Programming API SDKs and Documentation Downloads" section.

Fergus Cameron :: AVAYA :: DevConnect :: http://www.avaya.com/devconnect/
MahmoudDarwish



Joined: 16/12/2013 07:58:06
Messages: 6
Offline

Thanks too much for your prompt feedback,
After downloading RTD documentation, I found that the minimum interval is 10 minutes so I won't get real time and the minimum interval will be 10 minutes as per the below book paragraph

[
Each type of statistic is collected in two different ways?interval-to-date and moving window.
The interval used for interval-to-date calculations is user-configurable in 15-minute increments
from 15 minutes to 24 hours. The interval used for moving window calculations is predefined to
be 10 minutes.
]

please tell me if i understood the above information correctly and tell me if there are any other available methods to get real time statistics not 10 or 15 minutes interval
FergusCameron


[Avatar]
Joined: 17/04/2012 08:18:32
Messages: 131
Location: WI, USA
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I believe you are mis-understanding the information. The 10min / 15min intervals are for statistical collation, not the frequency of update. Typically, in RTD and RSM, one would request updates every 5 seconds or so.

Fergus Cameron :: AVAYA :: DevConnect :: http://www.avaya.com/devconnect/
MahmoudDarwish



Joined: 16/12/2013 07:58:06
Messages: 6
Offline

Thanks for your prompt reply, so I could get acd calls on a specific split or available agents or any other data every 5 seconds ?
FergusCameron


[Avatar]
Joined: 17/04/2012 08:18:32
Messages: 131
Location: WI, USA
Offline

Correct. You can get it down to every 2 seconds for most queries, however, you should be aware of the network load in those instances. There is a compression option also, which helps with that.

Fergus Cameron :: AVAYA :: DevConnect :: http://www.avaya.com/devconnect/
MahmoudDarwish



Joined: 16/12/2013 07:58:06
Messages: 6
Offline

do you have any sample applications for using RTD ?

Thanks in advance.
JohnMcLoughlin



Joined: 03/11/2010 13:07:40
Messages: 131
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Hello,
There is a sample application included in the RTD SDK which you can download from this web site.
John
MahmoudDarwish



Joined: 16/12/2013 07:58:06
Messages: 6
Offline

As Per Your Previous reply, I have downloaded sdk under below provided section but there are no applications

https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=819

Look for "CCMS Programming API SDKs and Documentation Downloads" section.
JohnMcLoughlin



Joined: 03/11/2010 13:07:40
Messages: 131
Offline

Hello,
The RTD SDK contains an executable installer.
Install the SDK and both ANSi and UNICODE sample applications will be installed.
John
 
 
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